Janeen Edwards
La Marque,TX
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals and deadlines.
Overview
13
13
years of professional experience
Work History
P.O.A. Property Owner Assistance Clerk
Galveston Central Appraisal District
02.2025 - Current
- Managed day-to-day business operations.
- Consulted with taxpayers to assess needs and propose optimal solutions.
- Investigated property owners and researched current property details by reviewing hardcopy and digitized records.
- Provided quality clerical support through data entry, document management, email correspondence.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Edited and proofread documents for accuracy and completeness.
- Utilized office software to record and track customer information.
Housekeeping Field Supervisor
MasterCorp
05.2018 - 11.2024
- Investigated issues and developed effective solutions.
- Evaluated performance and progress, and made proactive adjustments.
- Kept teams on task to complete milestones on time.
- Met with customers to resolve issues and build productive relationships.
- Resolved customer complaints to maintain satisfaction and loyalty.
- Inspected equipment and tools used for safe operation.
Owner/Operator Manager
At Your Request Cleaning Services
03.2019 - 06.2024
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
Office Manager
3 Broads & Broom
08.2013 - 10.2017
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Recorded expenses and maintained accounting records.
- Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
Education
GED - General Studies
Galveston College
Galveston, TX05-2009
Skills
- Client service
- Customer relations
- Paperwork processing
- Customer service
- Multi-line telephone operations
- Time management
- Data collection
Timeline
P.O.A. Property Owner Assistance Clerk
Galveston Central Appraisal District
02.2025 - Current
Owner/Operator Manager
At Your Request Cleaning Services
03.2019 - 06.2024
Housekeeping Field Supervisor
MasterCorp
05.2018 - 11.2024
Office Manager
3 Broads & Broom
08.2013 - 10.2017
GED - General Studies
Galveston College