Summary
Overview
Work History
Education
Skills
Timeline
Generic

Janeen Ling

Alamo,CA

Summary

People Operations and Systems leader with 15+ years of experience building scalable HR infrastructure, operating models, and technology ecosystems across global organizations. Expert in HRIS strategy (Workday), compliance, vendor management, and data-driven decision-making. Hands-on operator who balances strategy and execution - designing simple, auditable workflows across the employee lifecycle while improving efficiency, accuracy, and employee experience. Increasingly focused on embedding automation and AI-enabled workflows to reduce manual work and elevate People decision-making.

Overview

5
5
years of professional experience

Work History

Planned Career Sabbatical
01.2022 - Current
  • Took a planned career sabbatical following a successful executive leadership tenure, including completion of a 14-week RV journey across the U.S. (13,000 miles, 28 states, 15 national parks).
  • Now focused on returning to a People Operations/Systems leadership role where I can build scalable systems, processes, and teams.

Sr. Director, Global People Systems & Services

Twitter (X)
  • Led global People Operations infrastructure across systems, services, and governance.
  • Developed HR tech stack strategy and roadmap for Workday and ecosystem integration
  • Increased Workday adoption by 44%; implemented automation (WalkMe)
  • Streamlined tech stack and led ATS transformation from Salesforce to SmartRecruiters
  • Designed scalable, end-to-end employee lifecycle workflows (hire → exit)
  • Built governance model (intake, prioritization, capacity planning)
  • Facilitated reporting and insights through Workday, Tableau, and Glint
  • Strengthened compliance through global process standardization
  • Owned vendor relationships (background checks, I-9), ensuring SLA, compliance, and quality
  • Acted as operational owner for external providers (PEO/EOR-like services)
  • Built and led high-performing global team

Director, Global People Technologies

PayPal

Led global Workday strategy, implementations, and optimization

  • Led large-scale system optimization improving experience and efficiency
  • Managed People Systems vendors, achieving ~$600K in savings through effective negotiations and vendor performance oversight
  • Expanded HR capabilities across 15+ countries (onboarding, absence)
  • Accelerated TSA exit (12-18 months → 2 months)
  • Built People Tech operating model (PMO, governance, prioritization)

Workday Implementation Project Manager (Contract)

AbbVie (Pharmacyclics)
  • Delivered global Workday implementation on time and under budget.

Sr. Director, Global HR Operations

Visa Inc.
  • Led global HR operations across 39 countries with 9,300 employees.

Education

MBA -

San Francisco State University

Stanford GSB Executive Program -

BA -

UCLA

Skills

  • People Operations Strategy
  • HR Technology Strategy
  • Workday
  • HRIS Architecture
  • Process Automation
  • Compliance & Risk Management
  • Vendor Management
  • People Analytics

Timeline

Planned Career Sabbatical
01.2022 - Current

Sr. Director, Global HR Operations

Visa Inc.

Workday Implementation Project Manager (Contract)

AbbVie (Pharmacyclics)

Director, Global People Technologies

PayPal

Sr. Director, Global People Systems & Services

Twitter (X)

MBA -

San Francisco State University

Stanford GSB Executive Program -

BA -

UCLA
Janeen Ling