Janeil Curington
San Jacinto,Ca
Summary
Achieved high customer satisfaction through proactive problem-solving and effective communication. Developed successful solutions that addressed customer needs and exceeded expectations. Fostered strong relationships that contributed to team success and goal attainment.
Overview
26
26
years of professional experience
Work History
Home Care Provider
IHSS
San Jacinto, Ca
09.2018 - Current
- Managed well-organized schedule of rest, activity and social needs.
- Accompanied clients to doctors' offices or other trips, providing transportation, assistance, and companionship.
- Prepared balanced, healthy meals and snacks for clients.
- Maintained clean home environment, changing linens, washing laundry and cleaning spaces.
Student Services Staff Assistant
Long Beach City College
Long Beach, Ca
08.2013 - 08.2018
- Assisted students in a variety of areas including enrollment process, financial aid, and class selection
- Helped team handle high-volume work by prioritizing tasks and organizing supplies.
- Scheduled and recorded all student appointments for counseling, orientations, and workshops
- Maintained student files for accuracy to ensure all documents to be in compliance for Department of education
Claims Department Manager
Phoenix Service Group Inc.
Torrance, Ca
11.2007 - 02.2009
- Assisted management with setting both realistic and ambitious financial goals, driving company growth and development with a forward-thinking mindset.
- Developed and implemented plans to improve financial reporting, increasing data efficiency, transparency, and accuracy.
- Developed solid relationships with staff, customers, and vendors.
Customer Service Manager
Phoenix Service Group Inc.
Torrance, Ca
05.2000 - 11.2007
- Maintained customer satisfaction by handling complex escalated customer concerns.
- Directed team of 20 customer service professionals, monitoring work quality and performance to meet strict targets.
- Improved customer service team performance with thorough training and monitoring programs.
- Maintained exhaustive records of customer service metrics to create ad hoc reports and improve targeting of team efforts.
- Covered expected demands by setting effective staff schedules and delegating assignments.
Sales Associate
Phoenix Service Group Inc.
Torrance, Ca
11.1999 - 05.2000
- Closed sales using strategic negotiation tactics with potential and existing customers.
- Answered customers' questions about product, prices, and availability.
- Exceeded quotas frequently with continuous product pushes and attention to customer needs.
Education
AA - Health and Human Services
Long Beach City College
Long Beach, Ca06.2018
Skills
- Coordinated scheduling activities to enhance operational efficiency and team productivity
- Utilized critical thinking to assess situations and inform decision-making processes
- Implemented systematic task prioritization to support project deadlines
- Oversaw coordination of various projects to enhance operational efficiency Led teams in balancing competing priorities to achieve strategic goals Fostered a collaborative environment to optimize resource allocation and project delivery
- Promoted cultural awareness initiatives to foster a diverse and respectful workplace environment
- Utilized analytical thinking to enhance decision-making processes and optimize outcomes
- Utilized social perceptiveness to identify and address interpersonal challenges, fostering a positive work environment
Timeline
Home Care Provider
IHSS
09.2018 - Current
Student Services Staff Assistant
Long Beach City College
08.2013 - 08.2018
Claims Department Manager
Phoenix Service Group Inc.
11.2007 - 02.2009
Customer Service Manager
Phoenix Service Group Inc.
05.2000 - 11.2007
Sales Associate
Phoenix Service Group Inc.
11.1999 - 05.2000
AA - Health and Human Services
Long Beach City College