Janeisha Marie Diaz-Ayala

• Oversaw the design and execution of marketing materials for the studio, increasing brand visibility and attracting new clients.
• Established a positive work environment, fostering collaboration among staff members to improve productivity and creativity.
• Implemented quality control measures to ensure consistent delivery of high-quality work across all projects.
• Coordinated staff training programs to enhance team skills in areas such as software proficiency, design techniques, or customer service best practices.
• Promoted a culture of continuous improvement within the team by encouraging open feedback and sharing best practices between colleagues.
• Boosted membership sales by implementing targeted marketing strategies and hosting open house events.
• Organized special events such as charity runs and fitness challenges, increasing community engagement and brand visibility.
• Enhanced member experience by addressing concerns promptly and professionally, resulting in higher satisfaction ratings.
• Led group training sessions focused on functional movement patterns, improving participants'' overall strength and mobility levels.
• Stayed current on industry trends through continued education courses, bringing innovative ideas to the facility''s programming lineup.
• Trained newly hired employees, offering insight into job duties and providing positive feedback on work.
• Increased client retention through consistent communication, motivation, and support.
• Organized fun and engaging gym challenges to foster camaraderie among members and promote healthy competition.
• Maintained detailed records of all client interactions including progress notes, goal tracking updates allowing for easy assessment adjustments when needed.
• Trained clients during strength training, cardio vascular exercise, and stretching.
• Demonstrated proper technique for exercises to avoid injuries.
• Motivated clients to stay on track with fitness goals with positive and friendly approach.
• Assisted clients with personal fitness goals through realistic objectives.
• Explained exercise modifications and contraindicated movements to participants with history of injury.
• Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
• Educated customers on preventive care, nutrition, fitness, stress management, and ergonomics.
• Maintained up-to-date knowledge of fitness training methods to inform approach.

• Implemented effective social media strategies facilitate new business and promote patronage in existing customers.
• Fostered positive working environment for all employees by encouraging staff members to voice opinions and concerns without fear of reprisal.
• Responded promptly to customer issues and resolved problems through effective communication and decision making skills.
• Demonstrated strong knowledge of all fitness equipment and explained to customers how to properly use each machine.
• Trained newly hired employees, offering insight into job duties and providing positive feedback on work.
• Provided individual health coaching to help clients optimize personal choices.
• Helped clients set and achieve health and wellness goals.
• Met or exceeded monthly revenue and training goals.
• Demonstrated safe and correct forms for each exercise and piece of equipment.
• Carried out day-day-day duties accurately and efficiently.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked flexible hours; night, weekend, and holiday shifts.
• Boosted membership sales by implementing targeted marketing strategies and hosting open house events.
• Implemented efficient scheduling processes for staff and clients, maximizing facility usage and revenue generation.
• Developed strong relationships with members, leading to increased referrals and positive word-of-mouth advertising.

• Enters, corrects and verifies data on the computer.
• Uses spreadsheet and WMS computer programs to enter bills of lading, transfer, manifest, receiving and inventory information.
• Completes delivery distribution center reports (control logs, shipping logs, quality audits, cube reports, seal logs, daily receiving data log)
• Receives information from warehouse workers, truck drivers, and computer generated reports.
• Categorizes data and summarizes onto departmental forms,distributing reports to appropriate personnel.
• Receives copies of freight claims from warehouse workers, verifies information against shipping documents, files copies and routes to relevant departments.
• Completes expeditor assistance requests by researching problems with purchase orders, determining and indicating source of problem and routing completed request to warehouse workers.
• Processes orders by getting labels, recording information on batch control log and summarizing data.
• Verifies and process stock transfers.
• Creates daily check-in receiving documents for receiving dock workers.

Direct accurate reconciliation of all daily cash management process and admin o ce functions including opening the store, hiring and on-boarding, ordering supplies, scheduling and maintaining employee files.
Partnering closely with store employees and leadership, driving profitable results across the store.

• Assist store leadership in daily responsibilities to include: researching customer escalations, scheduling, hiring process, and new employee on-boarding.
• Coach and train employees on how to perform their daily task, making sure we meet NPS and services goals.
• Resolve customer issues.
• Scheduling and handling back o ce duties as needed.
• Manage multi channel / web orders and ensuring pick ups are completed in a timely manner.
• Ensuring the look and feel of the front lanes, down stocking, cleanliness etc.
• Daily role plays with the team members and monthly performance assessments were completed to ensure goals and targets were achieved by each team member.

Direct accurate reconciliation of all daily cash management process and admin o ce functions including opening the store, hiring and on-boarding, ordering supplies, scheduling and maintaining employee files. Partnering closely with store employees and leadership, driving profitable results across the store.

• Assist store leadership in daily responsibilities to include: researching customer escalations, scheduling, hiring process, and new employee on-boarding.
• Coach and train employees on how to perform their daily task, making sure we meet NPS and services goals.
• Resolve customer issues.
• Scheduling and handling back o ce duties as needed.
• Manage multi channel / web orders and ensuring pick ups are completed in a timely manner.
• Ensuring the look and feel of the front lanes, down stocking, cleanliness etc.
• Daily role plays with the team members and monthly performance assessments were completed to ensure goals and targets were achieved by each team member.

• Monitored and replenished display inventory and restructured according to available stock.
• Managed aesthetically pleasing displays to showcase company products and increase sales.
• Enhanced overall store appearance by applying careful consideration to product and display locations.
• Created interior displays to promote products in alignment with corporate sales objectives.
• Promoted seasonal products and trends to move stock and prepare for incoming inventory.
• Supervised team of up to 12 employees.

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
• Collected room deposits, fees and payments.
• Politely welcomed arriving guests, providing room keys and information on amenities and policies.
• Maintained transaction security by verifying payment cards against identification.
• Used internal software to process reservations, check-ins and check-outs.
• Kept accounts in balance and ran daily reports to verify totals.