Summary
Overview
Work History
Education
Skills
Select Achievements
Technology And Tools
Timeline
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Janel Peretti

Seattle,WA

Summary

Results-driven executive with extensive experience in strategic leadership and operational excellence. Proven track record in driving growth, optimizing processes, and fostering team collaboration. Exceptional skills in strategic planning, accurate forecast management, and stakeholder engagement. Adaptable and reliable, consistently achieving high-impact results in dynamic environments.

Overview

15
15
years of professional experience

Work History

Vice President, Customer Revenue

BlueConic
04.2022 - Current
  • Lead global post-sale strategy including customer management and account strategies, driving retention, expansion, and measurable business value for enterprise SaaS clients
  • Oversee forecasting and risk management for a growing book of business; improved renewal predictability and reduced churn through data-driven health scoring
  • Rebuilt onboarding and customer journey models to drive faster time-to-value and higher adoption rates
  • Implemented an executive-level QBR program and value realization framework to align customer goals with product roadmap and usage
  • Coach and develop customer-facing teams using a consultative, customer-first methodology rooted in mutual outcomes and success metrics

Vice President, Team Lead – Strategic Account Consulting

The Nielsen Company
03.2019 - 04.2022
  • Managed a $35M+ customer portfolio; led a team of consultants and renewal specialists supporting strategic digital and media platform accounts
  • Partnered with Account Management and Product teams to ensure consistent delivery of client outcomes and revenue goals across renewal and expansion cycles
  • Championed operational excellence through coverage planning, compensation modeling, and process optimization and prioritizations across the Plan/Optimize product portfolio
  • Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
  • Spearheaded organizational restructuring initiatives, streamlining operations and reducing overhead costs.

Vice President, Media Analytics Consultant

The Nielsen Company
10.2012 - 03.2019
  • Oversaw strategic accounts exceeding $10M, owning renewal forecasting, risk prevention, and retention strategy
  • Led data-driven customer engagements and adoption strategies, positioning Nielsen solutions as mission-critical across enterprise digital meda accounts
  • Facilitated C-level business reviews to surface growth opportunities and ensure product fit evolved with client maturity
  • Negotiated high-value contracts that maximized profitability while mitigating risks for the organization.
  • Cultivated strong relationships with key stakeholders, including customers, vendors, and internal teams to promote collaboration and long-term success.

Enterprise Account Manager

The Nielsen Company
10.2010 - 10.2012
  • Managed relationships with digital advertising clients, driving customer adoption, renewals, and upsell opportunities
  • Successfully identified and pursued revenue growth through contract renewals and upsells in both syndicated and custom research
  • Provided exceptional pre-and post-sales support to clients, ensuring their satisfaction and driving repeat business.
  • Impactful presentations highlighting consumer behavior and campaign performance trends, aligning insights with customer business goals
  • Enhanced client relationships by actively engaging with key stakeholders and addressing their concerns.

Education

Master’s - Communication & Leadership

Gonzaga University

Bachelor’s - Liberal Studies (Math & Arts Emphasis)

Evergreen State College

Skills

  • Leadership in Customer Success Strategy
  • Revenue Growth
  • Customer Retention Strategies
  • Stakeholder Relationship Management
  • Cross-team Collaboration
  • Precision in Forecasting
  • Team Development Coaching
  • Risk Identification and Mitigation
  • Strategic Quarterly Business Reviews
  • Pricing and Packaging Strategy

Select Achievements

  • Built and scaled a post-sale revenue organization supporting >$50M in ARR.
  • Delivered 95%+ renewal rate across strategic accounts in both SaaS and data services environments.
  • Created unified customer success KPIs tied to health scores, advocacy, and NRR.
  • Led GTM alignment programs between CS, Sales, and Product to reduce friction and accelerate growth.

Technology And Tools

  • Salesforce
  • Gainsight
  • Google Workspace
  • MS Office Suite
  • Revenue Forecasting Tools
  • Customer Expansion Planning Workflows

Timeline

Vice President, Customer Revenue

BlueConic
04.2022 - Current

Vice President, Team Lead – Strategic Account Consulting

The Nielsen Company
03.2019 - 04.2022

Vice President, Media Analytics Consultant

The Nielsen Company
10.2012 - 03.2019

Enterprise Account Manager

The Nielsen Company
10.2010 - 10.2012

Bachelor’s - Liberal Studies (Math & Arts Emphasis)

Evergreen State College

Master’s - Communication & Leadership

Gonzaga University

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Janel Peretti