Summary
Overview
Work History
Education
Skills
Timeline
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Janel Smartt

Port Saint Lucie,FL

Summary

With a proven track record at Best Price Cruises, I excel in advanced itinerary planning and delivering exceptional customer service. Leveraging travel industry experience and a team player attitude, I've successfully negotiated deals and resolved customer issues, enhancing client relations and travel experiences. My expertise in destination knowledge and client relationship building drives company success.

Overview

4
4
years of professional experience

Work History

Cruise Travel Advisor

Best Price Cuises
Port St Lucie, FL
04.2023 - Current
  • Assisted clients with trip planning.
  • Found cruise deals and negotiated travel deals with cruise lines.
  • Provided a variety of travel options to clients.
  • Facilitated the resolution of customer service issues.

Guest Reception

Club Med-Sandpiper Bay Resort
Port St Lucie, FL
08.2020 - 06.2023
  • Processed all guest check-ins, assigned rooms.
  • Answered all inbound calls.
  • Created, confirmed, and changed all guest reservations.
  • Answered all inquiries pertaining to the hotel and facilities.

Education

High School Diploma -

Poudre High School
Fort Collins, CO
05-2019

Skills

  • Travel industry experience
  • Team player attitude
  • Advanced itinerary planning
  • Geographical awareness
  • Excellent customer service
  • Exceptional communication
  • Itineraries
  • Travel research
  • Travel insurance
  • Company guidelines and procedures
  • Travel packages
  • Destination knowledge
  • Client relations
  • Client relationship building

Timeline

Cruise Travel Advisor

Best Price Cuises
04.2023 - Current

Guest Reception

Club Med-Sandpiper Bay Resort
08.2020 - 06.2023

High School Diploma -

Poudre High School

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Janel Smartt