Janel Tucker
Tieton
Summary
Proven leader with extensive experience in employee management and customer relations, notably at Wallflower Social. Excelled in enhancing customer satisfaction and streamlining operations, demonstrating proficiency in POS systems and policy enforcement. Achieved significant improvements in team efficiency and service quality, leveraging both hard and soft skills to exceed employer expectations.
Overview
19
19
years of professional experience
Work History
Floor Manager
Wallflower Social
08.2023 - Current
- Managed store inventory and stock levels to maintain availability of products.
- Managed team of 4 employees to maintain smooth-running operations of shop floor.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Oversaw supply restocking, area cleaning, and product organization.
- Made personal recommendations for customers by sharing product knowledge and demonstrating product.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Performed closing procedures 2 times weekly by balancing cash drawers and reconciling credit card transactions.
- Evaluated staff performance regularly to identify areas for improvement or commendation.
- Monitored sales and adjusted staffing levels to meet customer service standards.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Developed and implemented floor plans and layouts to maximize customer satisfaction and sales.
Barista
Starbucks
06.2010 - 08.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
Administrative Assistant
Union Gospel Mission
03.2005 - 06.2010
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
Communications
Central Christian College of Kansas
Mcpherson, KSHigh School Diploma -
Snohomish High School
Snohomish, WA05.1991
Skills
- Employee Management
- Customer Relations
- POS Systems
- Policy Enforcement
Timeline
Floor Manager
Wallflower Social
08.2023 - Current
Barista
Starbucks
06.2010 - 08.2023
Administrative Assistant
Union Gospel Mission
03.2005 - 06.2010
Communications
Central Christian College of Kansas
High School Diploma -
Snohomish High School
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