Matthew Bryan-Andrew Durski
Las Vegas
Summary
Result-driven leader with a proven track record within the cannabis industry, excelling in quality employee training, operational efficiency, and staff retention. Adept with maintaining employee relations, and nurturing a productive and positive environment.
Overview
10
10
years of professional experience
Work History
Assistant Store Manager / Training Manager
Wallflower Cannabis House
Las Vegas
01.2023 - 11.2024
- Oversaw the creation of retail standard operating procedures, as well as training manuals for retail departments within the dispensary.
- Participated in the training of all incoming employees within the retail departments (curbside, budtenders, receptionists, delivery team, management) from their starting date, to their fourteenth shift, ensuring all policy/expectations were clear prior to exiting the training period.
- Developed and implemented retail schedules for a staff of 50, effectively maintaining a balance between employees' availability and business demands.
- Performed end-of-shift cash counts for all retail departments, ensuring proper cash handling, and locating any discrepancies.
- Direct oversight of multiple departments concurrently, balancing priorities, optimizing resources, and concise communication with staff.
- Created systematic overhauls to operations to match business demands, as well as retraining tenured staff to ensure adherence to all store policy.
Retail Consultant
H&H Management
Grand Rapids
02.2024 - 03.2024
- Overhauled outdated practices and ineffective procedures in a short period of time, creating new systems to increase store revenue.
- Organized sales floor displays to maximize the visibility of products and assistance with the sale of cannabis products.
- Creation of new inventory systems to minimize variances and allow swift and efficient product management.
- Stood in as interim general manager, while training the candidate selected by the company to uphold policies set forth in my consultation.
- Performed administrative duties such as organizing documents, tracking sales data, reevaluating labor allocation, and purchasing of product.
- Evaluated practices of similar businesses in the area, to provide unique shopping experiences and competitive sales.
Budtender & Curbside Attendant
Wallflower Cannabis House
Las Vegas
01.2022 - 03.2023
- Performed daily opening and closing duties including cleaning tasks as assigned.
- Maintained knowledge of current cannabis strains, edibles, concentrates, and paraphernalia. Additionally, I took a personal interest in gaining deeper knowledge of products and brands to ensure quality recommendations that fit the customer's desired recreation.
- Executed customer-first culture through thoughtful communication and comprehensive product knowledge.
- Utilized point-of-sale systems (Dutchie PoS and Carrot loyalty program) to handle transactions accurately and efficiently.
- Executing on meeting/surpassing standard performance indicators, striving to maintain top placements on Sales leaderboards.
Pool Manager
South Point Hotel & Casino
Las Vegas
05.2015 - 10.2019
- Supervisory responsibility over a small team of fifteen individuals.
- Creation and implementation of policies in accordance with changing SNHD regulations on a yearly basis, ensuring the facility remained in compliance with state law, as well as abiding by hotel procedures.
- Oversee the scheduling of lifeguards and pool attendants on a weekly basis, as well as scheduling daily rotations of all pool stations.
- Resolved customer complaints, while adhering to company policies and procedures.
- Provided emergency medical care when needed.
Education
Some College (No Degree) - Secondary Education (English)
Nevada State College
Las Vegas, NVSkills
- Employee Training
- Retail Scheduling
- Inventory Management
- Operational Efficiency
- Tracking Performance Metrics
- Communication/Delegation
- Adaptability
- Empathic Leader
Timeline
Retail Consultant
H&H Management
02.2024 - 03.2024
Assistant Store Manager / Training Manager
Wallflower Cannabis House
01.2023 - 11.2024
Budtender & Curbside Attendant
Wallflower Cannabis House
01.2022 - 03.2023
Pool Manager
South Point Hotel & Casino
05.2015 - 10.2019
Some College (No Degree) - Secondary Education (English)
Nevada State College
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