Kimberly Sparks
New Castle,IN
Summary
Dedicated leader in retail management, recognized for enhancing customer service and operational efficiency. Experienced in coaching teams and driving sales through effective talent development and visual merchandising.
Overview
2027
2027
years of professional experience
Work History
Store Manager/District Training Store Manager
Claire's Essentials, LLC
Noblesville, Indiana
10.2025 - Current
- Coached, managed, and developed teams to deliver strong service and reach sales goals.
- Trained new store managers across district locations.
- Trained new hires on customer service standards and store procedures.
- Facilitated staff workflow by assigning daily responsibilities and ensuring task completion.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Completed opening and closing routines, including cash handling, during daily store operations.
- Monitored inventory levels and conducted physical counts to enhance accuracy and minimize loss.
- Designed visual displays to enhance product presentation and increase customer engagement.
Store Manager/District Training Store Manager
Claire's Stores Inc
Noblesville, Indiana
2015 - 2025
Store Manager/District Training Store Manager
Claire's Stores Inc
Carmel, Indiana
2006 - 2015
Store Manager/District Training Store Manager
Claire's Stores Inc
Muncie, Indiana
1997 - 2006
Department Manager
Goody's Family Clothing
New Castle, Indiana
1996 - 1997
- Executed merchandising and promotional plans, aligning with department sales goals to enhance customer engagement.
- Managed cash transactions at point of sale, ensuring accuracy and efficiency in financial processes.
- Assisted customers with product selection and inquiries, fostering a positive shopping experience.
- Stocking
Vending Route Driver
Aramark/Chrysler Corp
New Castle, Indiana
1995 - 1996
- Organized delivery schedules based on customer needs and route optimization for efficient service.
- Restocked machines with snacks and beverages to ensure availability for customers.
- Collected payments and maintained accurate cash handling procedures.
- Conducted routine maintenance on vending equipment to ensure functionality.
- Monitored inventory levels and placed orders for necessary products.
- Retrieved cash from machines to ensure proper operation, cleaned components and performed other scheduled vending machine services.
- Engaged with customers to address inquiries and resolve issues, which enhanced customer satisfaction.
- Resolved customer complaints in a professional manner while adhering to company policies.
Assistant Store Manager
Claire's Stores Inc
Kalamazoo, Michigan
1993 - 1994
- Trained new staff on store policies and procedures to support compliance and smoother operations.
- Improved product presentation and customer experience through visual merchandising support.
- Coordinated daily store tasks and staff schedules with the store manager to improve workflow.
- Kept sales floor clean and organized to maintain a welcoming shopping environment.
- Supported staff during busy hours by encouraging strong performance and target achievement.
- Performed ear piercing services for customers while following safety and hygiene standards.
- Operated cash register and kept cash drawer balanced and accurate.
- Processed customer purchases efficiently at point of sale.
Assistant Store Manager
Fayva Shoes
New Castle, Indiana
1992 - 1993
- Assisted store manager with daily operations and staff scheduling to maintain smooth store function.
- Trained new staff on store policies and procedures to ensure compliance and effective service.
- Supported visual merchandising work to improve product presentation and customer experience.
- Tracked inventory levels to support product availability and reduce stockouts.
Department Manager
Val Discount
New Castle, Indiana
1988 - 1991
- Worked with upper management to align departmental goals with company vision.
- Partnered with upper management to align departmental objectives with company vision.
- Coordinated sales promotions and in-store marketing initiatives to increase customer engagement.
- Facilitated execution of sales promotions to enhance customer engagement. and in-store marketing execution.
- Assisted customers in locating items and addressed product inquiries to enhance shopping experience.
- Improved customer experience by assisting with item location and product questions.
- Guided customers to products and responded to product inquiries.
- Processed customer payments efficiently at point of sale. at point of sale.
- Managed point-of-sale transactions with accuracy and efficiency.
- Delivered efficient point-of-sale transaction processing.
- Restocked shelves with products and kept displays organized and visible.
- Organized product displays and restocked shelves to ensure optimal visibility and accessibility.
Education
High School Diploma -
New Castle Chrysler High
New Castle, IN01-1987
Skills
- Employee training
- Employee development
- Performance coaching
- Talent recruitment
- Team leadership
- Team building
- Store operations
- Visual merchandising
- Retail sales techniques
- Cash management
- Point-of-sale transactions
- Customer service
- Problem-solving
- Detail orientation
- Time optimization
- Client relationship management
Accomplishments
- Outstanding Store Manager of the Year 2016
Timeline
Store Manager/District Training Store Manager
Claire's Essentials, LLC
10.2025 - Current
Store Manager/District Training Store Manager
Claire's Stores Inc
2015 - 2025
Store Manager/District Training Store Manager
Claire's Stores Inc
2006 - 2015
Store Manager/District Training Store Manager
Claire's Stores Inc
1997 - 2006
Department Manager
Goody's Family Clothing
1996 - 1997
Vending Route Driver
Aramark/Chrysler Corp
1995 - 1996
Assistant Store Manager
Claire's Stores Inc
1993 - 1994
Assistant Store Manager
Fayva Shoes
1992 - 1993
Department Manager
Val Discount
1988 - 1991
High School Diploma -
New Castle Chrysler High