Jason Bravo
Rio Rancho,USA
Overview
24
24
years of professional experience
Work History
Store Manager/District Training Manager
Levi Strauss
Santa Fe, NM
03.2024 - 03.2025
- Hired and trained internal staff, delivering ongoing training, leadership, coaching, and succession planning to enhance team capabilities.
- Managed daily operations, overseeing P and L, payroll, and tax compliance to ensure financial health.
- Maintain high customer satisfaction and repeat business.
- Control business planning, budgeting, marketing and promotions. Procured all supplies and services.
- Highly skilled in performing all customer service and management responsibilities. Excellent communication, recruiting and training skills and time management proficiency for leading a team.
- Collaborated effectively with team members to foster a positive work environment.
- Managed multiple responsibilities daily to ensure all tasks were completed efficiently.
- Documented success in identifying customers' needs and delivering effective and expeditious solutions.
- Expert in P and L management, budgeting, reporting, employee retention and developing, human resources, payroll as well as Microsoft Word, PowerPoint and Excel.
- Ensured compliance with company policies and procedures to promote a safe environment.
- Developed staff schedules aligned with peak business hours and operational needs to optimize workforce efficiency.
- Recruited, trained and supervised new employees.
- Created weekly work schedules for store personnel.
Store Manager/Territory Manager
Volcom
Albuquerque, NM
03.2021 - 03.2024
- Manage day to day activities of operations along with P and L management, payroll and taxes.
- Maintain high customer satisfaction and repeat business.
- Control business planning, budgeting, marketing and promotions. Procured all supplies and services.
- Highly skilled in performing all customer service and management responsibilities. Excellent communication, recruiting and training skills and time management proficiency for leading a team.
- Collaborated with team members to achieve shared goals.
- Able to multi-task many different responsibilities throughout the day and reaching those goals.
- Documented success in identifying customers' needs and delivering effective and expeditious solutions.
- Expert in P and L management, budgeting, reporting, employee retention and developing, human resources, payroll as well as Microsoft Word, PowerPoint and Excel.
- Led team training sessions to enhance product knowledge and sales techniques.
- Oversaw inventory management in multiple store locations and maintained optimal stock levels.
- Oversaw inventory management and maintained optimal stock levels.
- Developed visual merchandising strategies to showcase seasonal collections effectively.
- Coordinated promotional events to drive customer engagement and brand loyalty.
- Analyzed sales trends and adjusted strategies to maximize store performance.
- Fostered a positive work environment through team-building activities and communication.
- Implemented loss prevention measures to protect store assets and reduce shrinkage.
- Recruited, trained and supervised new employees.
- Resolved customer complaints in a timely manner.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Prepared monthly reports on sales figures, expenses, profits.
Store Manager
H&M
Santa Fe, NM
06.2019 - 04.2021
- Responsible for hiring and training of internal staff and providing ongoing training, leadership, coaching and succession planning.
- Manage day to day activities of operations along with P and L management, payroll and taxes.
- Maintain high customer satisfaction and repeat business.
- Control business planning, budgeting, marketing and promotions. Procured all supplies and services.
- Highly skilled in performing all customer service and management responsibilities. Excellent communication, recruiting and training skills and time management proficiency for leading a team.
- Successful team player and manager with a positive attitude.
- Able to multi-task many different responsibilities throughout the day and reaching those goals.
- Documented success in identifying customers' needs and delivering effective and expeditious solutions.
- Expert in P and L management, budgeting, reporting, employee retention and developing, human resources, payroll as well as Microsoft Word, PowerPoint and Excel.
General Manager
Oakley
Albuquerque, NM
08.2014 - 06.2019
- Responsible for hiring and training of internal staff and providing ongoing training, leadership, coaching and succession planning.
- Manage day to day activities of operations along with P and L management, payroll and taxes.
- Maintain high customer satisfaction and repeat business.
- Control business planning, budgeting, marketing and promotions. Procured all supplies and services.
- Highly skilled in performing all customer service and management responsibilities. Excellent communication, recruiting and training skills and time management proficiency for leading a team.
- Successful team player and manager with a positive attitude.
- Able to multi-task many different responsibilities throughout the day and reaching those goals.
- Documented success in identifying customers' needs and delivering effective and expeditious solutions.
- Expert in P and L management, budgeting, reporting, employee retention and developing, human resources, payroll as well as Microsoft Word, PowerPoint and Excel.
Store Manager/District Training Manager
Tilly's
Nashville, TN
03.2011 - 08.2014
- Responsible for daily communication with eight store managers.
- Monitored progress and compliance of seventeen operations on a weekly basis.
- Calculated metrics for the district on ADS, UPT, and Conversion. Discussed weekly and monthly with management to discuss improving results.
- Consistently met monthly and annual budgeted goals and increased customer sales by 7.2%.
- Actively recruited new potential management candidates.
- Addressed all training issues and implemented plans for improvement.
- Hired and trained internal staff and provided ongoing training, leadership and coaching.
- Identified top candidates for open job positions. Screened and interviewed top potential candidates for possible job fulfillment.
- Held daily and weekly team meetings and one on one training for accountability.
Assistant Manager/Store Manager
Aeropostale
Goodlettsville, TN
06.2007 - 02.2011
- Trained new staff in the selling culture, and Loss Prevention policies of Pacific Sunwear.
- Maintained and effectively used payroll while coming under payroll guidelines.
- Worked in tandem with Visual and District Manager to maintain company standards from a presentational standpoint.
Assistant Manager
Hollister Co
Antioch, TN
03.2005 - 05.2007
- Was hired during the holiday season and kept on after as permanent associate. Was later promoted to 3rd key after 5 months and then to salaried Assistant Manager 3 months later.
- Assisted in creating schedules and maintain payroll.
- Handled bank deposits and helped to hire and train new associates.
- Responsible for recruitment during seasonal periods.
Men's Sales Lead
Polo Factory Store
San Marcos, TX
09.2001 - 01.2005
- Created schedules and maintained company visual guidelines within the Men's section of the store.
- Received numerous accolades from senior management for consistently providing excellent service and tactfully resolving sensitive issues with customers.
- Participated in interviews and assisted in the hiring process.
Education
B.A. - Business Management
Southwest Texas State University
06-2003
A.A. - General Studies
El Paso Community College
05-1998
Skills
- Management
- Team management
- Profit & loss
- Marketing
- Analysis skills
- Microsoft Access
- Human resources
- Cash handling
- Payroll
- Performance Management
- Interviewing
- Supervising experience
- Conflict Management
- Cash register
- Change Management
- Retail Management
- Inventory
- Store management
- Computer networking
- Scheduling
- Business development
- Training & development
- Kronos
- Multilingual
- Customer relationship management
- Talent Acquisition
- Leadership
- Retail sales
- Talent management
- Recruiting
- Human Resources
- Merchandising
- Human Resources Management
- Customer service
- Conflict management
- Succession Planning
- Talent acquisition
- Store Management Experience
- Budgeting
- Customer service
- Sales
- Training
- Payroll
- Root cause analysis
- Cash Handling
- Guest services
- Loss Prevention
- Operations management
- Employee Orientation
- Computer Networking
- Employee relations
- Telecommunication
- Pricing
- Retail
- Operations
- Team Building
- P and L management
- Employee training
- Inventory management
- Team building
- Problem solving
- Effective communication
- Strategic planning
- Time management
- Loss prevention
- Sales analysis
- Succession planning
- Marketing promotions
- Revenue generation
- Expense tracking
- Special events
- Sales coaching
- Security system monitoring
- Retail inventory management
- Personnel development
- Program implementation
- Shift scheduling
- Customer service management
- Financial operations management
- Accurate cash handling
- Problem-solving
- Employee supervision and motivation
- Budget development
- Employee terminations
- Documentation and reporting
- Staff supervision
- Leadership development
- Store operations oversight
- POS systems
- Culture development
- Team leadership
- MS office proficient
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Languages
Spanish
Professional
Timeline
Store Manager/District Training Manager
Levi Strauss
03.2024 - 03.2025
Store Manager/Territory Manager
Volcom
03.2021 - 03.2024
Store Manager
H&M
06.2019 - 04.2021
General Manager
Oakley
08.2014 - 06.2019
Store Manager/District Training Manager
Tilly's
03.2011 - 08.2014
Assistant Manager/Store Manager
Aeropostale
06.2007 - 02.2011
Assistant Manager
Hollister Co
03.2005 - 05.2007
Men's Sales Lead
Polo Factory Store
09.2001 - 01.2005
B.A. - Business Management
Southwest Texas State University
A.A. - General Studies
El Paso Community College