JESSICA PENA
Fort Lauderdale,FL
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Store Manager in Training
T&S United Legacy LLC
01.2025 - 05.2025
- Provided help opening a new franchise location for a fast casual restaurant.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Reported issues to higher management with great detail.
- Managed payroll using PEO awareness and payroll servers program.
- Implemented business strategies.
- Counted, checked and stored inventory.
Transcriber - Compliance Department
Safe Ship Moving Services
10.2024 - 01.2025
- Worked for a moving brokerage company.
- Utilized Google docs and Google sheets for documentation purposes.
- Communicated via Slack with other team members regarding compliance issues.
- Met all confidentiality guidelines as directed by company.
- Translated abbreviations and jargon into long form during transcription process.
- Listened to recorded dictation and transcribed information.
- Reviewed completed reports for proper formatting, grammar, and sentence structure.
Server-Shift Lead- Customer Service Manager
SoBe Vegan
03.2023 - 10.2024
- Used Toast to accurately take customers orders.
- Accurately used a POS system to run expo with BOH kitchen staff.
- Cultivated warm relationships with regular customers.
- Trained new incoming staff.
- Received inventory and properly reviewed it before stocking it.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Served food and beverages promptly with focused attention to customer needs.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Lead Hostess
Batch New Southern Kitchen & Tap
01.2022 - 03.2023
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Utilized OpenTable to review reservations as well as plan a seating chart.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Advised customers about special offerings and menu items to help drive sales.
- Backed up servers by checking on tables and retrieving items for guests.
Barista-Barista Trainer-Shift Lead
Starbucks
02.2019 - 09.2021
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
Sales Associate
Aeropostale
03.2017 - 04.2018
- Helped customers locate products and checked store system for merchandise at other sites.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Education
Bachelor of Science - Crime Science
Florida International University
Miami, FL04-2024
Associate of Arts - Criminal Justice
Broward College
Fort Lauderdale, FL05-2021
High School Diploma -
G. Holmes Braddock Sr. High
Miami, FL05-2019
Skills
- Bilingual (Spanish;English)
- Manager ServSafe Certification
- Team management
- Health and safety
- Employee scheduling
- Organizational skills
- Payroll administration and timekeeping
- Staff hiring
- Crisis management
- Relationship building
- Multitasking
- Toast POS
- TouchBistro POS
- Food safety
- Menu memorization
- Employee training
- Rules enforcement
- Espresso machine operation
- Up-selling
- Coffee expertise
Certification
- Manager ServSafe Certificate Exp. 2030
Languages
Spanish
English
Timeline
Assistant Store Manager in Training
T&S United Legacy LLC
01.2025 - 05.2025
Transcriber - Compliance Department
Safe Ship Moving Services
10.2024 - 01.2025
Server-Shift Lead- Customer Service Manager
SoBe Vegan
03.2023 - 10.2024
Lead Hostess
Batch New Southern Kitchen & Tap
01.2022 - 03.2023
Barista-Barista Trainer-Shift Lead
Starbucks
02.2019 - 09.2021
Sales Associate
Aeropostale
03.2017 - 04.2018
Bachelor of Science - Crime Science
Florida International University
Associate of Arts - Criminal Justice
Broward College
High School Diploma -
G. Holmes Braddock Sr. High