Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

JESSICA PENA

Fort Lauderdale,FL

Overview

8
8
years of professional experience
1
1
Certification

Work History

Assistant Store Manager in Training

T&S United Legacy LLC
01.2025 - 05.2025
  • Provided help opening a new franchise location for a fast casual restaurant.
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with customers to build connections and nurture relationships.
  • Reported issues to higher management with great detail.
  • Managed payroll using PEO awareness and payroll servers program.
  • Implemented business strategies.
  • Counted, checked and stored inventory.

Transcriber - Compliance Department

Safe Ship Moving Services
10.2024 - 01.2025
  • Worked for a moving brokerage company.
  • Utilized Google docs and Google sheets for documentation purposes.
  • Communicated via Slack with other team members regarding compliance issues.
  • Met all confidentiality guidelines as directed by company.
  • Translated abbreviations and jargon into long form during transcription process.
  • Listened to recorded dictation and transcribed information.
  • Reviewed completed reports for proper formatting, grammar, and sentence structure.

Server-Shift Lead- Customer Service Manager

SoBe Vegan
03.2023 - 10.2024
  • Used Toast to accurately take customers orders.
  • Accurately used a POS system to run expo with BOH kitchen staff.
  • Cultivated warm relationships with regular customers.
  • Trained new incoming staff.
  • Received inventory and properly reviewed it before stocking it.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Served food and beverages promptly with focused attention to customer needs.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Lead Hostess

Batch New Southern Kitchen & Tap
01.2022 - 03.2023
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Utilized OpenTable to review reservations as well as plan a seating chart.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Advised customers about special offerings and menu items to help drive sales.
  • Backed up servers by checking on tables and retrieving items for guests.

Barista-Barista Trainer-Shift Lead

Starbucks
02.2019 - 09.2021
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Minimized spoilage with proper use of first-in-first-out stock procedures.

Sales Associate

Aeropostale
03.2017 - 04.2018
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Education

Bachelor of Science - Crime Science

Florida International University
Miami, FL
04-2024

Associate of Arts - Criminal Justice

Broward College
Fort Lauderdale, FL
05-2021

High School Diploma -

G. Holmes Braddock Sr. High
Miami, FL
05-2019

Skills

  • Bilingual (Spanish;English)
  • Manager ServSafe Certification
  • Team management
  • Health and safety
  • Employee scheduling
  • Organizational skills
  • Payroll administration and timekeeping
  • Staff hiring
  • Crisis management
  • Relationship building
  • Multitasking
  • Toast POS
  • TouchBistro POS
  • Food safety
  • Menu memorization
  • Employee training
  • Rules enforcement
  • Espresso machine operation
  • Up-selling
  • Coffee expertise

Certification

  • Manager ServSafe Certificate Exp. 2030

Languages

Spanish
English

Timeline

Assistant Store Manager in Training

T&S United Legacy LLC
01.2025 - 05.2025

Transcriber - Compliance Department

Safe Ship Moving Services
10.2024 - 01.2025

Server-Shift Lead- Customer Service Manager

SoBe Vegan
03.2023 - 10.2024

Lead Hostess

Batch New Southern Kitchen & Tap
01.2022 - 03.2023

Barista-Barista Trainer-Shift Lead

Starbucks
02.2019 - 09.2021

Sales Associate

Aeropostale
03.2017 - 04.2018

Bachelor of Science - Crime Science

Florida International University

Associate of Arts - Criminal Justice

Broward College

High School Diploma -

G. Holmes Braddock Sr. High

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