Janelee Ramos
Lansdale,PA
Summary
Driven and customer-focused professional with a track record of excellence in cash management and customer service at KeyBank. Leveraged exceptional time management and cash handling skills to enhance transaction efficiency and accuracy. Cultivated lasting customer relationships, significantly contributing to a positive and professional branch atmosphere. Demonstrated a strong work ethic and professionalism, consistently achieving and surpassing company standards.
Overview
6
6
years of professional experience
Work History
Teller
KeyBank
07.2024 - Current
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Sales Associate
Target
10.2018 - 06.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
Education
High School Diploma -
Samuel Fels High School
Philadelphia, PA06-1992
Skills
- Exceptional customer service
- Strong work ethic
- Professionalism and courtesy
- Excellent time management skills
- Approachable
- Positive
- Cash counting
- Cash handling and management
Timeline
Teller
KeyBank
07.2024 - Current
Sales Associate
Target
10.2018 - 06.2024
High School Diploma -
Samuel Fels High School
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