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Empathetic, tech-savvy Customer Support Specialist, Trainer, and Scheduler with 15+ years of experience delivering top-tier service across omnichannel environments (phone, chat, email). Proven track record in training development, customer lifecycle management, SaaS platform support, and process optimization. Adept in using data to drive decisions, enhance productivity, and increase customer retention. Passionate about user-centric service and leading teams that deliver measurable results.

I am seeking a position with a company that supports and encourages growth in customer service, telecommunications, retail & any other goal orientated company. Willing to relocate: Anywhere Authorized to work in the US for any employer.
Professional with proven expertise in customer support, adept at resolving issues efficiently and enhancing client satisfaction. Strong collaborator who thrives in team environments and adapts readily to changing demands. Skilled in communication, problem-solving, and using CRM software to deliver impactful results. Known for reliability and results-driven approach, ensuring high standards are consistently met.
Customer service professional with proven ability to improve customer satisfaction and streamline support processes. Valued for strong collaboration and adaptability in dynamic environments. Known for problem-solving skills and empathetic communication.

Enthusiastic with vast experience in many different fields. Dependable with terrific work ethic and expertise in managing tasks in quick-paced organized settings. Hardworking and passionate job seeker with strong multi-skills eager to be reliable on any position. In addition being bilingual I can recognize opportunities to serve customers. Willingness to take on added responsibilities to meet team goals. Strong communication skills a commitment to delivering exceptional customer service and contributions to improving efficiency. Excited to join a team where my experience and skills can contribute to the ongoing success of the company.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Track record of excellent communication and maintaining positive customer relationships.



Dynamic professional with extensive experience in customer support and administrative assistance, dedicated to enhancing operational efficiency and client satisfaction in a remote work environment. Proven ability to deliver high-quality support across multiple channels, leveraging strong problem-solving skills to efficiently address and resolve inquiries. A consistent track record of excellent communication fosters positive customer relationships, ensuring a seamless experience for clients. Committed to driving success through proactive engagement and a customer-centric approach.

Janell Collins

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Customer Support Specialist (Remote)

Customer Service Representative

Telesales Representative

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High School Diploma

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Customer Support Specialist (Remote)

Customer Service Representative

Telesales Representative

High School Diploma

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