JANELL FAIR
Pontiac,MI
Summary
Motivated and dedicated professional with a strong desire to excel in a full-time role that fosters growth and development. Committed to maintaining consistency while actively seeking opportunities to expand skill set and knowledge. Ready to leverage current abilities and demonstrate a proven track record of success in contributing to the success of an organization. Passionate about making a meaningful impact and contributing to a dynamic team environment.
Overview
16
16
years of professional experience
Work History
Skip Trace Investigator
Midland Credit Management
10.2024 - Current
- Strengthened company-client relationships by providing timely updates on investigation progress and consistently delivering outstanding results.
- Improved client satisfaction by conducting thorough skip trace investigations and providing detailed reports on findings.
- Refined internal workflows within the investigation team to streamline communication and improve overall productivity levels.
- Provided comprehensive training to new team members, increasing their efficiency in executing effective skip tracing methods.
- Maintained strict confidentiality when handling sensitive client information during all aspects of an investigation.
- Achieved high success rate in asset recovery cases by employing best practices and innovative investigative techniques.
- Enhanced research efficiency with advanced investigative techniques for accurate case resolution.
Card Dealer
Evolution Virtual Casino
01.2020 - 08.2024
- Maintained high standards of personal appearance and grooming, projecting a positive image of the casino brand.
- Authorized credit and comps in accordance with established policies.
- Provided prompt, accurate and courteous service to players.
- Ensured accurate payouts for winning bets, fostering trust in the gaming environment among players.
Credit Repair Specialist
Financial Education Services
08.2018 - 01.2020
- Assisted clients in understanding their credit reports, identifying errors, and disputing inaccuracies with credit bureaus.
- Monitored client progress regularly, providing timely feedback and support throughout the credit repair process.
- Conducted thorough research on industry trends and best practices, ensuring the highest level of service for clients.
- Contributed valuable insights during regular team meetings, helping shape company strategy related to client services and business development initiatives.
- Enhanced client satisfaction by promptly addressing concerns and providing solutions tailored to their unique circumstances.
- Consistently met and exceeded performance targets, showcasing dedication to achieving exceptional results for clients in their credit repair journey.
- Collaborated with the legal team to ensure compliance with federal and state regulations in all credit repair activities.
Retention Sales Agent
Comcast Xfinity
06.2012 - 07.2018
- Superior customer service
- Persuasive sales tactics
- Responsible for floor support leading team
- Capable of achieving monthly quotas
- Explained features and advantages of Type products or services to promote sales.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Achieved top performer status within the company due to consistent high sales numbers.
- Increased sales revenue by consistently meeting and exceeding sales targets.
Customer Support Executive
Dialogue Direct Marketing
01.2009 - 05.2012
- Answer incoming calls and assist customers as needed
- Maintain composure in escalated situations
- Achieve results through teamwork
- Handle multiple responsibilities at one time
- Operate accurately and efficiently in a fast-paced environment
- Managed customer service effectiveness by monitoring performance and assessing metrics.
- Coordinated with marketing department to ensure alignment on product announcements and customer communications.
- Introduced customer feedback system to gather insights and improve service delivery.
Education
OAKLAND COMMUNITY COLLEGE
01.2011
High School Diploma -
PONTIAC CENTRAL HIGH SCHOOL
01.2008
Skills
- Fraud investigation
- Debt collection strategies
- Social media profiling
- Critical thinking
- Cybersecurity awareness
- Legal compliance
- Background checks expertise
- Court record searches
- Excellent negotiation skills
Timeline
Skip Trace Investigator
Midland Credit Management
10.2024 - Current
Card Dealer
Evolution Virtual Casino
01.2020 - 08.2024
Credit Repair Specialist
Financial Education Services
08.2018 - 01.2020
Retention Sales Agent
Comcast Xfinity
06.2012 - 07.2018
Customer Support Executive
Dialogue Direct Marketing
01.2009 - 05.2012
OAKLAND COMMUNITY COLLEGE
High School Diploma -
PONTIAC CENTRAL HIGH SCHOOL