Janell Hart
Buffalo,NY
Summary
Detail-oriented photography hobbyist with exceptional communication and project management skills. Proven ability to drive revenue through digital platforms, foster strong client relationships and deliver exceptional customer service in high-paced, goal-driven environments. Skilled at adapting to changing business needs, launching new operations and using CRM systems. Recognized for taking a proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Reentering the workforce with a refreshed perspective, professional drive and a passion for meaningful service.
Overview
18
18
years of professional experience
Work History
House Manager
My Twins
06.2014 - Current
- Manage day to day operations, including budgeting, scheduling, conflict resolution and multitasking under pressure.
- Developed and reinforce time management, adaptability and emotional intelligence through parenting and household coordination.
- Apply strong communication and interpersonal skills to maintain a supportive and structured environment.
- Leverage problem-solving skills and creativity to handle learning needs, resource planning and evolving priorities.
- Continue personal and professional development, preparing for workforce re-entry with strengthened skills, motivation and a fresh perspective.
Budtender
Kokoro Way
10.2024 - 01.2025
- Supported successful grand opening efforts, contributing to product presentation, vendor coordination and store setup during critical launch phase.
- Educated customers on cannabis products, effects and usage to ensure informed purchases and positive customer experiences.
- Utilized CRM tool to track customer preferences and supports loyalty incentives.
- Adapted quickly in a dynamic startup environment, maintaining service excellence amid operational challenges.
Internet Sales Manager
West Herr Honda
12.2009 - 06.2014
- Provided superior and individualized customer service.
- Kept detailed records of sales and contracts.
- Responded to internet inquiries and phone calls in timely matter.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Demonstrated benefits of products to potential customers to encourage purchase.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Managed accounts to retain existing relationships and grow share of business.
- Compiled and analyzed data to determine approaches to improve sales and performance.
Internet Sales Consultant
Heinrich Chevrolet
03.2007 - 12.2009
- Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.
- Created promotional campaigns to boost sales and drive customer loyalty.
- Managed customer service inquiries and complaints for customer satisfaction.
- Improved monthly sales with successful marketing, sales and customer relations approaches.
- Uploaded digital media to online storefront, auction sites or other shopping Web sites for advertising purposes.
- Monitored trends in online retail to identify new opportunities for growth.
Education
Human Services
Niagara County Community College
Sanborn, NYPhotography And Graphic Design
Genesee Valley Boces
Skills
- Excellent Communication
- Attention to detail
- Organization and Time Management
- Flexible and adaptable
- Calm under pressure
- Sales and marketing strategies
- Upselling and cross selling
- Team collaboration
- Negotiation
- Visual merchandising
- Client relationship development
Hobbies and Interests
Photography
Timeline
Budtender
Kokoro Way
10.2024 - 01.2025
House Manager
My Twins
06.2014 - Current
Internet Sales Manager
West Herr Honda
12.2009 - 06.2014
Internet Sales Consultant
Heinrich Chevrolet
03.2007 - 12.2009
Photography And Graphic Design
Genesee Valley Boces
Human Services
Niagara County Community College
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