Janell Northern
Morristown,TN
Summary
Clinically Certified Medical Assistant with a strong, rounded background in healthcare. Skilled in accurately capturing and organizing detailed information. Known for reliability, adaptability, and collaboration in fast-paced environments. Strong communication, keen attention to detail, and consistent delivery of high-quality results that the patient and physician rely on. Healthcare is a passion that im blessed to enjoy.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Scribe/MA
Knoxville Orthopedic Clinic
Morristown, TN
09.2024 - Current
- Maintained patient confidentiality by adhering to HIPAA guidelines and other applicable privacy regulations throughout the documentation process.
- Streamlined physician workflow by transcribing medical information in real-time during patient consultations.
- Reduced errors in medical records through meticulous attention to detail and thorough knowledge of medical terminology
- Assisted in the training of new scribes, sharing best practices for efficient documentation and communication with medical staff.
- Prepared injections, removed sutures and accompanied physicians in fast-paced clinic environments.
- Enhanced patient care by accurately documenting medical histories, physical examinations, and procedures.
CERTIFIED CLINICAL MEDICAL ASSISTANT
The Harris Clinic, Healthstar
12.2022 - Current
- Performed patient vital signs and medical histories accurately and efficiently, demonstrating strong attention to detail
- Managed patient scheduling including appointment confirmations and follow-up calls
- Exhibited knowledge of HIPAA regulations when handling confidential health information
- Demonstrated excellent communication skills when interacting with patients, families, and other healthcare professionals
- Utilized EMR system to document patient data accurately in a timely manner
- Provided support to physicians during examinations, treatments, and procedures in an efficient manner
PATIENT SERVICE REPRESENTATIVE
Covenant Medical Groups
Morristown, TN
09.2020 - 12.2022
- Floated between our 7 CMG offices as a cross-trained PSR, helping where needed
- Assisting patients and physicians, answering phones, taking co-pays, scheduled appointments, managing orders and working reports
- I also had the opportunity to work as interim office manager for 4 months in one of our primary care offices
- I was in school for nursing and got my medical assistant license during this time which also allowed me to be hands in on our offices
OFFICE COORDINATOR
Benchmark Physical Therapy
Morristown, TN
05.2019 - 08.2020
- Answered incoming calls, emails, faxes, mail
- Maintained office supplies inventory and ordering new supplies as needed
- Efficiently handled all office operations
- Organized marketing events
- Maintained patient referrals, authorizations and paperwork
- Worked along side the clinic manager
- Supervised administrative staff, driving front office operations and continuous workflow
- Assisted with planning and coordinating events and activities for the company
- Managed office flow by providing direct support to visitors
PATIENT REGISTRATION REPRESENTATIVE
Morristown Hamblen Healthcare System/Covenant
Morristown, TN
02.2018 - 05.2019
- Cross-trained to help in all areas of admissions, ER, surgery, outpatient
- Maintained registration, paperwork, admission & financial responsibility for surgeon office patients having surgery
- Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties
- Stayed current on HIPPA and Joint Commission policies
ADMITTING/OUTPATIENT REP/PBX
East Tennessee Children's Hospital
Knoxville, TN
01.2017 - 02.2018
- Maintained patient confidentiality by adhering to HIPAA guidelines and other applicable privacy regulations throughout the documentation process.
- Streamlined physician workflow by transcribing medical information in real-time during patient consultations.
- Reduced errors in medical records through meticulous attention to detail and thorough knowledge of medical terminology
- Assisted in the training of new scribes, sharing best practices for efficient documentation and communication with medical staff.
- Prepared injections, removed sutures and accompanied physicians in fast-paced clinic environments.
- Enhanced patient care by accurately documenting medical histories, physical examinations, and procedures.
Education
CERTIFIED CLINICAL MEDICAL ASSISTANT -
Walter State CC
TN01.2021
NURSING -
Walters State Community College
TNCOSMETOLOGY -
TN School of Beauty
TN06.2007
HIGH SCHOOL DIPLOMA -
Jefferson County High School
TN01.2004
Skills
- Goal Oriented
- Special Needs
- Customer Service
- Clinical Experience
- Medical Terminology
- Patient Management
- EMR / EHR
- Organization skills
- Attention to detail
- Multitasking
- Administrative skills
Certification
- Certified Clinical Medical Assistant
- BLS Certified
- Cosmetologist
Timeline
Scribe/MA
Knoxville Orthopedic Clinic
09.2024 - Current
CERTIFIED CLINICAL MEDICAL ASSISTANT
The Harris Clinic, Healthstar
12.2022 - Current
PATIENT SERVICE REPRESENTATIVE
Covenant Medical Groups
09.2020 - 12.2022
OFFICE COORDINATOR
Benchmark Physical Therapy
05.2019 - 08.2020
PATIENT REGISTRATION REPRESENTATIVE
Morristown Hamblen Healthcare System/Covenant
02.2018 - 05.2019
ADMITTING/OUTPATIENT REP/PBX
East Tennessee Children's Hospital
01.2017 - 02.2018
NURSING -
Walters State Community College
COSMETOLOGY -
TN School of Beauty
HIGH SCHOOL DIPLOMA -
Jefferson County High School
CERTIFIED CLINICAL MEDICAL ASSISTANT -
Walter State CC