Ellie Fitzgerald
Cumberland,RI
Summary
Goal-oriented Enrollment Agent skilled in exceptional communication, conflict resolution, and multitasking. Proven ability to enhance customer satisfaction and streamline processes. Dynamic professional with a strong background in enrollment processing and client support. Known for enhancing operational efficiency through effective teamwork and time management. Committed to delivering exceptional service and improving customer experiences. Successfully facilitated smooth enrollment processes, ensuring compliance with policies and protocols. Demonstrated proficiency in data management and client relationship building.
Overview
8
8
years of professional experience
Work History
Regional Mobile Enrollment Agent I (MA)
Idemia
Haverhill, MA
07.2024 - Current
- Processed enrollment applications efficiently, ensuring compliance with regulatory standards.
- Assisted clients in navigating enrollment procedures, enhancing customer satisfaction and support.
- Verified applicant information accuracy using advanced data entry systems to maintain integrity of records.
- Collaborated with cross-functional teams to streamline enrollment workflows, improving overall operational efficiency.
- Conducted comprehensive training for new agents to ensure proficiency in handling go-live events for Twic, Hazmat. TSA per check and FTPS.
- Executed decommissioning, ECQC and sets ups for partner and Idemia sites.
Daye Care Teachers Assistant
Dr Day Care
Cumberland, RI
08.2023 - 05.2024
- Assisted in creating engaging lesson plans to enhance children's learning experiences.
- Supported daily classroom activities, ensuring a safe and nurturing environment for children.
- Encouraged social skills development through structured group activities and playtime supervision.
- Monitored children's progress and behavior, providing feedback to lead teacher for improvement strategies.
- Organized educational materials and resources, streamlining classroom setup for efficient use of time.
- Collaborated with parents and caregivers, fostering communication regarding child development and milestones.
- Kept children between ages of 2 and 5 safe and secure with vigilant oversight.
Enrollment Agent & Tech Associate
Staples
Mansfield, MA
07.2021 - 07.2023
- Processed enrollment applications efficiently to ensure timely service delivery.
- Assisted customers in understanding benefits and features of various enrollment options.
- Maintained accurate records of customer interactions and enrollment statuses.
- Advised customers on technology product selections, driving informed purchasing decisions and fostering loyalty.
- Explained features and benefits of different protection plans for electronic devices.
- Facilitated customer enrollment in rewards programs and credit card applications.
Cashier and Tech Associate
Staples
Mansfield, MA
07.2018 - 12.2021
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service, resolving inquiries and complaints promptly.
- Trained new cashiers on register operations and customer interaction protocols.
- Advanced to Tech Associate role, driving sales of technology products to customers.
Education
High School Diploma -
Mascenic Regional High School
New Ipswich, NH06.2010
Skills
- Goal oriented
- Exceptional communication
- Calm and professional under pressure
- Computer skills
- Conflict resolution
- MS office
- Record keeping
- Sales and upselling
- Teamwork and collaboration
- Time management
- Multitasking
Accomplishments
- Achieved becoming ACP certified by completing and attending ACP class with accuracy and efficiency.
- Resolved product issue through THD
- Collaborated with team of 10 in the development of ACP Deploy.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- UES training new agents between groups of 4 or more
Timeline
Regional Mobile Enrollment Agent I (MA)
Idemia
07.2024 - Current
Daye Care Teachers Assistant
Dr Day Care
08.2023 - 05.2024
Enrollment Agent & Tech Associate
Staples
07.2021 - 07.2023
Cashier and Tech Associate
Staples
07.2018 - 12.2021
High School Diploma -
Mascenic Regional High School