Emily Suarez Wong
Homestead
Summary
Dynamic Customer Service Representative with over five years of diverse experience in roles such as Sales Associate, Print and Marketing Associate, and TSA Enrollment Agent. Proven track record in managing client enrollments and delivering exceptional service, consistently ensuring customer satisfaction and loyalty. Expertise in facilitating seamless enrollment processes while adhering to compliance standards, along with strong skills in data management and relationship building, drives success in every interaction. Committed to creating positive experiences that empower customers to achieve their goals efficiently.
Overview
5
5
years of professional experience
1
1
Certification
Work History
TSA Enrollment Agent
Staples
11.2022 - Current
- Processed enrollment applications efficiently to ensure timely approvals and customer satisfaction.
- Assisted clients in understanding enrollment options, enhancing overall user experience.
- Trained new team members on enrollment procedures and system navigation.
- Investigated issues and created solutions for new customers.
- Managing Personally Identifiable Information (or PII) and documents such as passports and birth certificates.
- Along with TSA duties, the roles and responsibilities of both previous positions were also carried out during TSA downtime.
Print & Marketing Associate
Staples
12.2021 - 11.2022
- Developed and executed print marketing materials for promotional campaigns, enhancing brand visibility.
- Collaborated with cross-functional teams to ensure alignment on marketing strategies and project deadlines.
- Managed inventory of print supplies, optimizing order processes to reduce costs and improve turnaround times.
- Trained and mentored junior associates on design software and best practices in print marketing execution.
- Placing and printing orders with quality and precision.
- Running both personal and business P.O. boxes for customers who had mail.
Sales Associate
Staples
05.2021 - 12.2021
- Provided exceptional customer service to enhance shopping experiences and drive repeat business.
- Assisted in inventory management, ensuring accurate stock levels and proper product placement.
- Collaborated with team members to maintain a clean and organized sales floor for optimal presentation.
- Trained new staff on sales techniques and store policies, fostering a knowledgeable team environment.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Solved customer challenges by offering relevant products and services.
Education
High School Diploma -
Palm Glades Preparatory Academy
Miami06-2020
Skills
- Creative and independent problem solving
- Clear and concise communication
- Leadership/Delegating Responsibilities Efficiently
- Goal oriented
- Exceptional communication
- Problem-solving
- Multitasking
- Reliability
Accomplishments
- Graduated as Summa cum laude with a 4.1 GPA, top 3% in Senior class of 2020.
- Promoted to Print & Marketing associate after 7 months for exceptional performance. From May to December 2021.
- Trained and mentored 6 employees.
- Promoted to TSA Enrollment Agent after 11 months. From November 2022 to present day.
Certification
- Previously had TWIC Card.
- Currently holding PIV Card.
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
TSA Enrollment Agent
Staples
11.2022 - Current
Print & Marketing Associate
Staples
12.2021 - 11.2022
Sales Associate
Staples
05.2021 - 12.2021
High School Diploma -
Palm Glades Preparatory Academy