Madeleine Bailey
Manassas,VA
Summary
Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
TSA Enrollment Agent
Idemia
04.2019 - Current
- Maintained detailed and accurate records between multiple databases and programs.
- Investigated issues and created solutions for new customers.
- Conducted financial screening and documentation gathering for clients to determine qualification for payment programs.
- Input accurate payment details and managed reports in UES.
Education
High School Diploma -
Osbourn High School
Manassas, VA06.2018
Skills
- Goal-Oriented
- Exceptional communication
- Quotes and sales
- Call Center Customer Service
- Customer Engagement
- Client needs analysis
- Relationship Building
- Data Entry
Certification
- Adobe photoshop certification
- CES - Certified Enrollment Specialist
- TWIC card clearance holder
Timeline
TSA Enrollment Agent
Idemia
04.2019 - Current
High School Diploma -
Osbourn High School