Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Arlenne Rosario

Breinigsville,PA

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

6
6
years of professional experience

Work History

TSA Enrollment Agent

Identogo
01.2018 - 07.2021
  • Provide superior customer service to internal and external customers
  • Perform basic maintenance and troubleshoot issues with fingerprinting and retail equipment, including computer hardware and software
  • Verify customer identity and scan required documents into database system
  • Successfully complete required biometric and data capture processes and paperwork on each customer
  • Track processing time for each applicant and ensure applicants are processed in appropriate order
  • Perform biometric processing to include capturing quality electronic fingerprints, photographs and signatures to meet or exceed program accuracy standards
  • Identify win-win opportunities to provide more products and services to customers
  • Performs Enrollment Center Sustainment responsibilities on a daily basis
  • Performs administrative duties such as time keeping, shift schedules, daily activity reports, card inventory, equipment inventory, submit updated enrollment center photos and requisitioning supplies including troubleshooting and/or equipment modifications when necessary
  • Represents the company and the program(s) that are supported in a professional and customer oriented manner

Staffing Recruiter

Job & Talent
09.2021 - Current
  • Enhanced client satisfaction by effectively screening and selecting candidates for various job roles.
  • Streamlined the recruitment process for increased efficiency through implementation of new software tools.
  • Built strong relationships with clients to understand their staffing needs and deliver tailored solutions.
  • Collaborated with hiring managers to develop accurate job descriptions and determine essential qualifications.
  • Utilized social media platforms, job boards, and networking events for sourcing top talent in diverse industries.
  • Conducted thorough interviews to assess candidate skills, experience, and cultural fit for open positions.
  • Monitored the performance of placed candidates, providing feedback to ensure their success within the organization.
  • Assisted with onboarding and orientation of new hires to expedite acclimatization process.

Education

Bachelor of Business Administration -

University Catolica Madre y Maestra
2003

Skills

  • Problem Solving
  • Cross-selling
  • Goal Oriented
  • Professionalism
  • Customer Service
  • Time Management
  • Conflict Resolution
  • Multitasking
  • Computer Literacy
  • Decision Making

Languages

English
Spanish
Native or Bilingual

Timeline

Staffing Recruiter

Job & Talent
09.2021 - Current

TSA Enrollment Agent

Identogo
01.2018 - 07.2021

Bachelor of Business Administration -

University Catolica Madre y Maestra

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Arlenne Rosario