Raisa Wargel
Oklahoma City,OK
Summary
Knowledgeable Enrollment Agent with proven track record in managing client enrollments and providing exceptional customer service. Successfully facilitated smooth enrollment processes, ensuring compliance with policies and protocols. Demonstrated proficiency in data management and client relationship building. Proven ability to work collaboratively in team settings while ensuring adaptability to meet changing needs. Skilled in data entry, communication, and problem-solving, with keen focus on achieving results and enhancing client interactions. Reliable and efficient, consistently contributing to organizational goals and success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Enrollment Agent
Staples
07.2019 - Current
- Achieved repeat business and referrals through personalized services.
- Upheld strong customer service standards while completing screenings.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Scheduled and confirmed appointments.
- Trained new agents on enrollment protocols and software tools, fostering team competency and performance.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Answered and directed incoming calls using multi-line telephone system.
- Updated and recorded customer or client information to maintain accounts.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Facilitated enrollment processes, ensuring compliance with organizational policies and procedures.
- Assisted clients in understanding program benefits, enhancing customer satisfaction and engagement.
Sales Associate
Staples
07.2018 - Current
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked with fellow sales team members to achieve group targets.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Received and displayed product shipments on store retail shelves upon delivery.
- Trained new team members in cash register operation, stock procedures and customer services.
- Used pallet jacks to move items to and from warehouse locations.
- Processed requests and supply orders and pulled materials to successfully prepare orders.
- Assisted customers in product selection and troubleshooting technology-related inquiries.
Education
High School Diploma -
Will C. Wood High School
Vacaville, CA06.2018
Skills
- Business Development
- Professional Demeanor
- Office Supply Product Knowledge
- Enrollment processes
- Appointment scheduling
- Goal oriented
- Inventory Tracking
- Multi-Tasking Strength
- Retail Merchandising Expertise
- Time Management
- Merchandising Knowledge
- Relationship Building
- Reliable and Punctual
- Teamwork and Collaboration
- Exceptional Customer Service
- Positive and Professional
- Customer service
Certification
- Certified Enrollment Specialist, Idemia - 2019-Current
- Certified Enrollment Specialist, CLEAR - 2025-Current
Timeline
Enrollment Agent
Staples
07.2019 - Current
Sales Associate
Staples
07.2018 - Current
High School Diploma -
Will C. Wood High School