Nicholas Tillman
Evans Mills,NY
Summary
Dynamic Enrollment Agent at Idemia with exceptional communication and problem-solving skills. Proven track record in enhancing customer relations and ensuring compliance with regulatory standards. Adept at managing data entry and training new team members, demonstrating strong attention to detail and adaptability in fast-paced environments. Committed to delivering quality results and improving processes.
Overview
4
4
years of professional experience
Work History
Enrollment Agent
Idemia
Watertown, NY
10.2024 - Current
- Enrolling applicants via fingerprint for background checks for work and various other things
- Travel every day to different sites all throughout New York varying between hours and hours of driving
- Working alone, majority of the time bringing all my equipment to and from sites, ensuring that nothing’s broken and always keeping up on equipment issues
- Always making the customer feel comfortable while enrolling and giving them any information they need for next steps
- Processed enrollment applications efficiently, ensuring compliance with regulatory standards.
- Assisted applicants in navigating enrollment procedures, enhancing overall customer experience.
- Managed data entry and verification tasks using specialized enrollment software and tools.
- Trained new team members on enrollment protocols and systems for improved onboarding efficiency.
Forman
Osmose Utilities
Watertown, NY
03.2024 - 08.2024
- Did utility checks and services on utility poles throughout the country going to different states as needed
- Excavated utility poles to check integrity of wood, and if needed replacement or sealed with chemicals and covered, holes back up
- Managed all my employees hiring and firing also their time clocks
- Oversaw booking hotel rooms for my guys picking them up and dropping them back off when needed
- Supervised daily operations to ensure compliance with safety regulations and quality standards.
- Coordinated work schedules and allocated resources to optimize crew efficiency.
- Trained and mentored junior staff on safety practices and equipment usage.
- Implemented process improvements that enhanced workflow and productivity within teams.
- Ensured timely completion of projects with effective time management and prioritization of tasks.
- Checked equipment to determine if maintenance was required.
- Inspected completed work to verify quality standards and compliance with criteria.
Service Technician
Synergy
Watertown, NY
12.2023 - 01.2024
- Diagnosed and repaired telecommunications equipment to ensure optimal functionality.
- Conducted routine maintenance checks to enhance system reliability and performance.
- Collaborated with team members to troubleshoot complex service issues effectively.
- Utilized diagnostic tools to identify service problems and implement solutions promptly.
- Maintained accurate records of service requests and completed work orders for quality assurance.
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
Service Technician
MasTec
Watertown, NY
10.2023 - 12.2023
- Diagnosed and repaired telecommunications equipment to ensure optimal functionality.
- Conducted routine maintenance checks to enhance system reliability and performance.
- Collaborated with team members to troubleshoot complex service issues effectively.
- Assisted in training new technicians on safety protocols and equipment handling procedures.
- Utilized diagnostic tools to identify service problems and implement solutions promptly.
- Maintained accurate records of service requests and completed work orders for quality assurance.
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
Floater
Kraft Heinz
Lowville, NY
02.2022 - 05.2023
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Worked effectively in fast-paced environments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Was mainly in the cook rooms where we made string cheese made sure everything was bro per temp and moisture so we meet all standards
- Would disassemble clean with chemicals, making sure everything was clean and food safe and then reassembling all metal parts
- Could also cover different areas like MultiVac or coagulator room helping wherever I can or needed
Front End Cashier
Lowes Home Improvment
Watertown, NY
09.2021 - 01.2022
- Processed customer transactions accurately and efficiently at point of sale.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Maintained cleanliness and organization of checkout area to ensure safety and efficiency.
- Collaborated with team members to handle high-volume customer flow during peak hours.
- Trained new cashiers on register operations and customer service best practices.
- Managed cash drawer, ensuring accurate reporting and reconciliation at shift end.
Education
High School Diploma -
Rome Free Academy
Rome, NYNo Degree - General Studies
SUNY Jefferson Community College
Watertown, NYSkills
- Goal oriented
- Exceptional communication
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking Abilities
- Calm and professional under pressure
- Computer skills
- Active listening
- Adaptability and flexibility
- Decision-making
- Problem resolution
- Customer relations
- Analytical thinking
- Goal setting
- Professionalism
- Quality control
Timeline
Enrollment Agent
Idemia
10.2024 - Current
Forman
Osmose Utilities
03.2024 - 08.2024
Service Technician
Synergy
12.2023 - 01.2024
Service Technician
MasTec
10.2023 - 12.2023
Floater
Kraft Heinz
02.2022 - 05.2023
Front End Cashier
Lowes Home Improvment
09.2021 - 01.2022
High School Diploma -
Rome Free Academy
No Degree - General Studies
SUNY Jefferson Community College