Janell Owens
West Des Moines
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
Work History
Operations Manager
JN Services, LLC.
07.2024 - Current
Ensure job operations run smoothly, efficiently, and safely to achieve high quality customer satisfaction in tree services
Respite Care Worker
Luke and Logan Barlean
03.2017 - Current
Assist clients in engaging in recreational activities and hobbies that promote their mental and physical well-being during respite care sessions while providing relief to caregivers of those with disabilities
Leasing Agent
PPM Inc.
02.2024 - 06.2024
Use of sales strategies and abiding by fairhousing laws to provide excellent customer service in leasing apartments
Crew Lead
The Tree Network, LLC.
10.2021 - 01.2024
Provide excellent leadership, efficiency, and safety in tree service processes for residential and business property clients
Landscape Gardener
Self Employment
07.2016 - 05.2023
Provide outstanding results and the assurance of trust for residential clients in landscape upkeep
Lead Server
The Halfway House Restaurant
07.2015 - 06.2016
Manage front of house operations and dining experiences ensuring customer satisfaction
Education
Associate of Arts - Culinary Arts
Des Moines Area Community College
05.2010
Skills
- Problem-solving
- Risk management
- Communication
- Time management
- Teamwork
- Organizational skills
- Attention to detail
- Safety Protocols
- Leadership
- Analytical thinking
- Adaptability
- Integrity
- Team leadership
- Operations management
- Customer service
- Operations monitoring
- Operational efficiency
- Interpersonal communication
- Customer relationship management (CRM)
Timeline
Operations Manager
JN Services, LLC.
07.2024 - Current
Leasing Agent
PPM Inc.
02.2024 - 06.2024
Crew Lead
The Tree Network, LLC.
10.2021 - 01.2024
Respite Care Worker
Luke and Logan Barlean
03.2017 - Current
Landscape Gardener
Self Employment
07.2016 - 05.2023
Lead Server
The Halfway House Restaurant
07.2015 - 06.2016
Associate of Arts - Culinary Arts
Des Moines Area Community College
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