Janell Shelton
Jacksonville,NC
Summary
Motivated and dependable professional with experience in customer service, team leadership, and community involvement. Demonstrated ability to manage responsibilities in fast-paced environments as a Crew Leader and Sales Associate, with a strong track record of delivering excellent service and fostering team collaboration. Experienced in volunteering, fostering dogs, and completing a hands-on internship, showcasing adaptability, communication skills, and a proactive attitude. Dedicated to continuous growth and contributing positively to any team or organization.
Overview
5
5
years of professional experience
Work History
Sales Associate
Margolis Men Store
Jacksonville, NC
05.2024 - Current
- Assisted customers by providing product recommendations, answering inquiries, and ensuring a high level of customer satisfaction
- Processed sales transactions accurately and efficiently
- Maintained a clean, organized, and visually appealing sales floor to support a positive shopping experience
- Met and exceeded daily/weekly sales goals through proactive engagement and upselling strategies
- Handled returns, exchanges, and customer complaints professionally to ensure continued customer loyalty
- Restocked merchandise and participated in inventory counts to ensure product availability and accuracy
- Collaborated with team members to support store events, promotions, and seasonal campaigns
Crew Member
Sonic
Jacksonville,NC
08.2021 - 07.2023
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Dog Sitter
Freelance Dog Sitter
Jacksonville,NC
05.2020 - Current
- Provided attentive care for dogs of various breeds, sizes, and temperaments in clients’ homes or my own
- Maintained regular feeding, walking, and medication schedules based on individual pet needs
- Ensured pets’ safety and well-being through constant supervision and secure environments
- Built trust with clients by offering reliable, flexible, and compassionate pet care services
- Sent regular photo and video updates to owners for peace of mind during their absence
- Cleaned up after pets, managed waste disposal, and maintained a tidy living space
- Administered medications and followed special care instructions as directed by pet owners
- Responded quickly to any signs of distress or health issues and notified owners when necessary
Volunteer
Adoption’s First
Jacksonville, NC
02.2020 - 05.2022
- Provided daily care for rescued dogs, including feeding, walking, grooming, and basic obedience training
- Opened my home to foster dogs, offering a safe and nurturing environment while they awaited adoption
- Socialized dogs of various ages and temperaments to help improve behavior and readiness for permanent homes
- Monitored foster dogs’ health, behavior, and emotional well-being, reporting updates to the rescue team
- Transported dogs to veterinary appointments, adoption events, and meet-and-greets with potential adopters
Education
Bachelors Of Business - Accounting And Finance
Barton College
Wilson, NCSkills
- Strong Communication Skills
- Leadership Ability
- Customer Service Oriented
- Problem Solving
- Team Collaboration
- Time Management
- Adaptability
- Dependability work
- Attention to Detail
- Positive Attitude
Timeline
Sales Associate
Margolis Men Store
05.2024 - Current
Crew Member
Sonic
08.2021 - 07.2023
Dog Sitter
Freelance Dog Sitter
05.2020 - Current
Volunteer
Adoption’s First
02.2020 - 05.2022
Bachelors Of Business - Accounting And Finance
Barton College