Janell Weir
Phoenix,AZ
Summary
Results-oriented teller supervisor with a track record of improving customer satisfaction and team performance. Expertise in banking regulations compliance and staff training, ensuring policy adherence and fostering a professional service environment.
Overview
9
9
years of professional experience
Work History
Teller Supervisor and Client Experience Manager
PNC Bank/ BBVA Bank
Scottsdale, Arizona
05.2017 - 02.2026
- Supervised daily teller operations to ensure strict compliance with bank policies.
- Trained and mentored new tellers on customer service standards, enhancing team efficiency and customer interactions.
- Managed cash handling processes, ensuring accuracy and efficiency.
- Monitored transaction activities to detect fraud or discrepancies, safeguarding bank assets and maintaining compliance.
- Provided guidance to teller staff, reinforcing adherence to bank policies and procedures.
- Resolved customer inquiries promptly to enhance satisfaction and loyalty.
- Conducted cash vault audits and balanced general ledger accounts regularly.
- Maintained professionalism during transactions, contributing to positive customer experiences and satisfaction.
- Managed cash handling procedures to maintain accuracy and security.
- Trained new tellers on bank policies and procedures to ensure compliance and understanding.
- Supervised daily teller operations to ensure efficient customer service.
- Resolved customer inquiries and issues to enhance satisfaction.
- Resolved customer complaints promptly and efficiently while maintaining high levels of customer service.
- Investigated discrepancies between actual cash counts and computer-generated totals.
- Participated in professional development activities such as seminars or conferences related to banking regulations or best practices.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
Education
Associate of Applied Science - Accounting
College America
Phoenix, AZ05-2015
Skills
- Banking regulations compliance
- Team leadership
- Problem solving
- Customer service excellence
Accomplishments
Monthly Customer Survey Awards
Timeline
Teller Supervisor and Client Experience Manager
PNC Bank/ BBVA Bank
05.2017 - 02.2026
Associate of Applied Science - Accounting
College America