Janelle Acevedo-Moore
Pikeville,NC
Summary
Dynamic manager with expertise in inventory control and team leadership. Successfully improved employee productivity through effective training and scheduling. Recognized for conflict resolution skills and maintaining high service standards, ensuring exceptional customer experiences.
Overview
1
1
Certification
7
7
years of professional experience
Work History
General Manager
Firehouse Subs
Goldsboro, North Carolina
01.2026 - Current
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Implemented cost-control measures to maintain budgetary guidelines and improve profitability.
- Oversaw daily operations and ensured compliance with health and safety standards.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Evaluated customer feedback to improve service delivery and menu offerings.
Catering Production Coordinator
Firehouse Subs
Goldsboro, North Carolina
05.2025 - 01.2026
- Coordinated logistics for large-scale catering functions and client meetings, ensuring timely execution and client satisfaction.
- Oversaw catering teams across four locations to ensure service excellence.
- Collaborated with sales team to tailor catering packages for client needs.
- Coordinated delivery times with clients and ensured that all items ordered arrived on time.
- Managed inventory levels of food supplies required for upcoming catered events.
- Tracked catering service budgets and applied cost-saving measures.
- Increased sales of catering services through targeted marketing strategies and promotional initiatives.
Shift Manager
Firehouse Subs
Goldsboro, USA
08.2019 - 05.2025
- Coordinated staff shift scheduling to maintain optimal coverage and meet operational needs.
- Assigned tasks to employees while monitoring productivity and performance to ensure timely task completion.
- Managed daily cash intake by counting out registers and tabulating profits.
- Documented receipts, tracked employee hours, and monitored inventory movement to maintain accurate records.
- Read and interpreted work order specifications and information to plan, schedule and carry out jobs effectively.
Education
Associate of Arts -
Wayne Community College
Goldsboro, NC12-2023
High School Diploma -
Spring Creek High School
Seven Springs, NC05-2019
Bachelor of Arts - English Language And Literature
Eastern Carolina University
Greenville NC08-2026
Skills
- Inventory control
- Employee scheduling
- Team leadership
- Customer service
- Staff training
- Hiring and recruiting
- Quality assurance
- Shift leadership
- Organizational skills
- Technical proficiency
- Conflict resolution
- Grammar editing
Certification
Always Food Safe Certified
Accomplishments
2023 Wayne Community College Prose Award Winner
Languages
Spanish, Native/Bilingual
Timeline
General Manager
Firehouse Subs
01.2026 - Current
Catering Production Coordinator
Firehouse Subs
05.2025 - 01.2026
Shift Manager
Firehouse Subs
08.2019 - 05.2025
Associate of Arts -
Wayne Community College
High School Diploma -
Spring Creek High School
Bachelor of Arts - English Language And Literature
Eastern Carolina University