Janelle Allen
Hollywood,FL
Summary
Dynamic and results-driven professional with a proven track record at CycleBar, excelling in effective communication and organizational skills. Achieved top sales performance by selling the most memberships for six consecutive months. Proficient in Microsoft Excel, I thrive in team collaboration and problem-solving to enhance customer experiences and drive business success.
Overview
8
8
years of professional experience
Work History
Front Desk Sales Associate
Orange Theory
Newport News, VA
04.2025 - 12.2025
- Managed front desk operations and ensured smooth daily activities.
- Processed payments and maintained accurate financial records.
- Scheduled appointments and coordinated class registrations for clients.
- Handled member inquiries and resolved issues promptly and professionally.
- Provided information about fitness programs and special promotions to members.
General Manager
CycleBar
Davie, FL
08.2023 - 07.2024
- Created staff schedules.
- Resolved membership problems.
- Coordinated and conducted staff trainings.
- Conducted interviews.
- Managed and ordered inventory.
Front Desk Sales Associate
CycleBar
Davie, FL
08.2022 - 07.2024
- Collected payments, processed transactions and updated relevant records.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Confirmed appointments, communicated with clients, and updated client records.
- Organized, maintained and updated information in computer databases.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Resolved customer problems and complaints.
- Assisted customers in proper bike setup and studio tours.
- Sold the most memberships for 6 consecutive months.
Cashier
Publix
Hollywood, FL
10.2019 - 03.2022
- Greeted customers entering store and responded promptly to customer needs.
- Upsold additional products and services to customers, increasing revenue.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Checked personal identifications during alcohol and tobacco sales.
Hostess and Food runner
Tijuana Taxi
Davie, FL
01.2018 - 12.2018
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Provided adequate supply of place settings for tables and miscellaneous supplies for work stations to last throughout assigned shift.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Answered phone calls to take orders, give information and document reservations.
Education
Master of Business Administration -
St. Thomas University
Miami Gardens, FL12.2025
Bachelor of Arts - Psychology With A Specilization in Business
St. Thomas University
Miami Gardens, FL05.2023
Skills
- Microsoft Word and PowerPoint
- Excel proficiency
- Effective communication
- Organizational skills
- Problem-solving abilities
- Team collaboration
- Presentation development
- Product promotion
- Written communication
Timeline
Front Desk Sales Associate
Orange Theory
04.2025 - 12.2025
General Manager
CycleBar
08.2023 - 07.2024
Front Desk Sales Associate
CycleBar
08.2022 - 07.2024
Cashier
Publix
10.2019 - 03.2022
Hostess and Food runner
Tijuana Taxi
01.2018 - 12.2018
Master of Business Administration -
St. Thomas University
Bachelor of Arts - Psychology With A Specilization in Business
St. Thomas University