Janelle Anderson
West Des Moines,IA
Summary
Seeking a fast-paced position with a growing team. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Accomplished Performance Manager with all around operational experience driving organizational improvements through leveraging expertise in research and system enhancement. Well-versed in collaborating with employees and leaders to resolve control and procedural problems negatively affecting business operations. Dedicated to cost, process and resource optimization.
Overview
6
6
years of professional experience
Work History
Performance Manager
Unifi
02.2022 - Current
- Spearheaded continuous improvement initiatives to increase operational excellence and development.
- Led teams to drive results and meet production, quality and safety goals.
- Leveraged on-site observation and personal interviews to identify team and individual strengths.
- Facilitated cross-departmental collaboration above and below wing, fostering a culture focused on continuous improvement and shared success.
- Manage administrative aspects of the station; time keeping, vacation requests and payroll.
- Helped lead the station in performance for the past 2 years to be in the running for Station of the Year.
- Have established a great working relationship with the DSM Airport Authority and the local IT and OPS departments.
- Knowledgeable and compliant with FAA and TSA regulations.
- Administer, track and ensure all employees are up to date on all required training.
Supervisor
Unifi
06.2021 - 02.2022
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Identified individual employee's unique work styles and adapted management methods.
- Maintained compliance with company policies, objectives and communication goals.
- Evaluated employee performance and coached and trained to improve weak areas.
Ticketing Agent
DGS
05.2018 - 06.2021
- Directed passengers to correct airport terminal locations.
- Collaborated with passengers and travel agents to resolve booking issues, correct fares and clarify rules.
- Reviewed tickets, identification and passports to verify traveler identity.
- Sold, printed and issued tickets to guests.
- Verified that personal and payment information on guest accounts was accurate and complete.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
Education
High School Diploma -
American School
Lansing, ILTimeline
Performance Manager
Unifi
02.2022 - Current
Supervisor
Unifi
06.2021 - 02.2022
Ticketing Agent
DGS
05.2018 - 06.2021
High School Diploma -
American School