Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Estelle Berg

Herriman

Summary

Motivated and detail-oriented college student seeking a dynamic role to leverage skills in sales, customer service, and operations. Expertise in janitorial services includes adherence to proper cleaning procedures and operation of commercial equipment, complemented by a strong work ethic and a proactive approach to delivering exceptional results. Committed to ensuring customer satisfaction through outstanding service and support, with proficiency in customer service best practices and a talent for exploring innovative solutions to effectively address diverse customer needs. Open to relocation to Utah for the right opportunity.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Service/Unarmed Security Officer

Unifi
04.2025 - Current
  • Patrolled commercial property and associated parking garage.
  • Monitored alarm systems to detect any unauthorized entries into protected areas.
  • Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
  • Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
  • Responded to customer requests for products, services, and company information.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.

Sales Representative

Synergy Windows
12.2024 - 04.2025
  • Generated leads and scheduled appointments for homeowners interested in replacement windows through door-to-door sales outreach.
  • Created sales reports for management staff, using data from reports to create sales forecasts.
  • Analyzed sales performance to identify areas of weakness, making recommendations to improve sales.
  • Partnered with sales leaders to set strategies, territory design, sales targets and quotas.

Wheelchair Assistant

Prospect Airport Services
04.2023 - 12.2024
  • Provided exceptional customer service to passengers with mobility needs.
  • Safely transported passengers with disabilities to and from gates.
  • Assisted passengers with boarding and deplaning.
  • Maintained wheelchair equipment and ensured cleanliness.
  • Collaborated with airline staff to ensure smooth passenger experiences.
  • Prospect Wheelchair Company
  • Airport
  • Read boarding paperwork to identify international and domestic flight information, special service requests, names and dates to help special needs passengers locate correct gate.
  • Accepted passenger luggage and created and affixed bag labels to guarantee proper delivery.
  • Transported over [Number] passengers in wheelchairs to and from aircraft and inside terminals and lifted passengers in and out of wheelchairs and into and out of passenger seats.
  • Assisted unaccompanied minors and special needs passengers by transporting and claiming personal baggage and belongings.

Cashier

Krispy Kreme Donuts
05.2022 - 04.2023
  • Mastered the art of boxing donuts meticulously for customers, ensuring product safety and customer satisfaction.
  • Resolved customer inquiries and complaints with effective problem-solving skills, consistently improving customer experience.
  • Maintained a clean and inviting store environment, including the meticulous cleaning of donut machines, contributing to a positive customer and staff experience.
  • Performed thorough sanitation of store bathrooms, ensuring a high standard of hygiene and safety.
  • Demonstrated patience and a collaborative spirit in all interactions, contributing positively to the team dynamic and store atmosphere.
  • Addressed customer needs and made product recommendations to increase sales.
  • Greeted customers entering store and responded promptly to customer needs.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.

Education

High School Diploma -

Copper Hills High School
West Jordan, UT
05.2024

Skills

  • Service excellence
  • Effective interpersonal communication skills
  • Experienced in speaking and understanding Spanish
  • Direct marketing experience
  • Professional cleaning services
  • Patrol techniques
  • Situational awareness
  • Crime prevention
  • Incident reporting
  • Property patrol

Certification

Food Handler Certification

Languages

Spanish
Limited Working

Timeline

Customer Service/Unarmed Security Officer

Unifi
04.2025 - Current

Sales Representative

Synergy Windows
12.2024 - 04.2025

Wheelchair Assistant

Prospect Airport Services
04.2023 - 12.2024

Cashier

Krispy Kreme Donuts
05.2022 - 04.2023

High School Diploma -

Copper Hills High School