Estelle Berg
Herriman
Summary
Motivated and detail-oriented college student seeking a dynamic role to leverage skills in sales, customer service, and operations. Expertise in janitorial services includes adherence to proper cleaning procedures and operation of commercial equipment, complemented by a strong work ethic and a proactive approach to delivering exceptional results. Committed to ensuring customer satisfaction through outstanding service and support, with proficiency in customer service best practices and a talent for exploring innovative solutions to effectively address diverse customer needs. Open to relocation to Utah for the right opportunity.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service/Unarmed Security Officer
Unifi
04.2025 - Current
- Patrolled commercial property and associated parking garage.
- Monitored alarm systems to detect any unauthorized entries into protected areas.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
- Responded to customer requests for products, services, and company information.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Sales Representative
Synergy Windows
12.2024 - 04.2025
- Generated leads and scheduled appointments for homeowners interested in replacement windows through door-to-door sales outreach.
- Created sales reports for management staff, using data from reports to create sales forecasts.
- Analyzed sales performance to identify areas of weakness, making recommendations to improve sales.
- Partnered with sales leaders to set strategies, territory design, sales targets and quotas.
Wheelchair Assistant
Prospect Airport Services
04.2023 - 12.2024
- Provided exceptional customer service to passengers with mobility needs.
- Safely transported passengers with disabilities to and from gates.
- Assisted passengers with boarding and deplaning.
- Maintained wheelchair equipment and ensured cleanliness.
- Collaborated with airline staff to ensure smooth passenger experiences.
- Prospect Wheelchair Company
- Airport
- Read boarding paperwork to identify international and domestic flight information, special service requests, names and dates to help special needs passengers locate correct gate.
- Accepted passenger luggage and created and affixed bag labels to guarantee proper delivery.
- Transported over [Number] passengers in wheelchairs to and from aircraft and inside terminals and lifted passengers in and out of wheelchairs and into and out of passenger seats.
- Assisted unaccompanied minors and special needs passengers by transporting and claiming personal baggage and belongings.
Cashier
Krispy Kreme Donuts
05.2022 - 04.2023
- Mastered the art of boxing donuts meticulously for customers, ensuring product safety and customer satisfaction.
- Resolved customer inquiries and complaints with effective problem-solving skills, consistently improving customer experience.
- Maintained a clean and inviting store environment, including the meticulous cleaning of donut machines, contributing to a positive customer and staff experience.
- Performed thorough sanitation of store bathrooms, ensuring a high standard of hygiene and safety.
- Demonstrated patience and a collaborative spirit in all interactions, contributing positively to the team dynamic and store atmosphere.
- Addressed customer needs and made product recommendations to increase sales.
- Greeted customers entering store and responded promptly to customer needs.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Education
High School Diploma -
Copper Hills High School
West Jordan, UT05.2024
Skills
- Service excellence
- Effective interpersonal communication skills
- Experienced in speaking and understanding Spanish
- Direct marketing experience
- Professional cleaning services
- Patrol techniques
- Situational awareness
- Crime prevention
- Incident reporting
- Property patrol
Certification
Food Handler Certification
Languages
Spanish
Limited Working
Timeline
Customer Service/Unarmed Security Officer
Unifi
04.2025 - Current
Sales Representative
Synergy Windows
12.2024 - 04.2025
Wheelchair Assistant
Prospect Airport Services
04.2023 - 12.2024
Cashier
Krispy Kreme Donuts
05.2022 - 04.2023
High School Diploma -
Copper Hills High School