JANELLE ARCHER
New York,NY
Summary
Experienced and analytical problem-solver with talents for team building, leading, and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying years of training, monitoring, and morale-building abilities to enhance employee engagement and boost. Wear many hats to accomplish dynamic objectives. Ready to apply 10 years of experience to new professional challenges with a growth-oriented organization.
Overview
18
18
years of professional experience
Work History
Program Manager, Compass SONYC Unit
Department Of Youth And Community Development
New York
10.2022 - Current
- Streamline, monitor, and evaluate over 30 Community-Based Organization (CBO) COMPASS contractors' programs to alleviate overdue compliance activities.
- Collaborate internally with other DYCD departments to strengthen and support DYCD-funded community-based organizations/programs to continuously provide and enhance resources being served.
- Build relationships between grassroots and community-based organizations, allies, community members, coalitions, and elected officials and expand networking opportunities to address community needs worked with subject matter experts to develop and implement mentoring programs to promote better learner experiences.
- Analyzes performance data provides technical assistance and directs corrective action for underperforming Community-Based Organization (CBO) contractors.
- Facilitate problem-solving and decision-making processes to identify needs and solutions that benefit communities.
- Maintain a stable core of organizations and community leaders through discussions, community meetings, and community projects
Validation Specialist, Central Validation Unit
Department Of Youth And Community Development
New York, NY
04.2016 - 10.2022
- Responsible for managing both WIOA Learn & Earn and Train & Earn provider portfolios regarding program eligibility for all applicants during enrollment periods.
- Perform field work in all five boroughs to ensure provider compliance with all WIOA contract regulations, requirements, and program performance standards.
- Work collaboratively across all DYCD workforce, youth, and community development programs.
- Maintained excellent communication with stakeholders throughout validation projects, keeping them informed about progress and potential challenges.
- Worked effectively in fast-paced environments.
- Exercised leadership capabilities by successfully motivating and inspiring others.
Admissions Officer
Borough Of Manhattan Community College
New York, NY
01.2006 - 04.2016
- Represented the College to prospective and the public with the highest degree of Professionalism through an array of outreach programs and activities.
- Participated in campus visitation programs, and commencement events, attended all College networking events and College fairs
- Recommending target schools and advertising sources
- Build up relationships with target schools develop all College recruiting strategies and post advertisements.
- Implemented recruitment methods designed to increase the application pool within targeted areas.
- Cultivated engaged student population with successful orientation programs.
- Streamlined the admissions process for increased efficiency with updated policies and procedures.
Admission Officer
Borough of Manhattan Community College
09.2014 - 04.2015
- Acted as a Liaison for students and appointed Academic student advisor to provide Academic
- Advisement to all students registered with the Office of Accessibility
- Assisted students in planning short- and long-term academic goals and provided transfer deadlines and Senior College transfer fairs(dates)
- Monitored and Conducted students' preliminary degree audits when necessary and informed students that are placed in remediation courses about special academic programs (CLIP, CUNY Start, and Immersion)
- Conducted one on one orientation with students to provide academic accommodation and Assisted students with course selection and registration
- Supervised and coordinated administrative activities and trained new employees and ensured objectives are met.
Senior Field Supervisor, Summer Youth
Department Of Youth And Community Development
New York, NY
04.2015 - 10.2016
- Evaluated DYCD Program performance and progress and made proactive adjustments.
- Review monthly service notes in the Capricorn System detailing all WIA & WIOA services rendered to over 1,500 NYC participants within the Program.
- Assisted Program Managers with Registration and Validation of participants during the enrollment period.
- Assisted Program Managers with monthly Program Quality Monitoring Tool, High School Diploma attainment, and 1st & 3rd Quarter Follow-Up submission for Exited students.
- Monitored job progress and performance of employees or contractors to complete projects before deadlines.
- Perform worksite monitoring assessments throughout five boroughs to provide clear and accurate reports regarding provider programming implementation.
- Conduct worksite pre-assessments before youth placement on sites to ensure worksites are free of hazards and compliant with DYCD regulations for youth participants.
- Responsible for investigating and documenting any discrepancies related to enrollment, pay allocations, and program participation.
- Identified development and improvement areas and set up training to bridge learning gaps.
- Prepared and submitted reports on job progress and safety conditions to upper management.
- Presented weekly and monthly performance reports to demonstrate team progress.
- Administered disciplinary actions against CBO for violating safety regulations and DYCD policies.
Education
Bachelor of Science - Public Administration
John Jay College of Criminal Justice of The City University of New York
New York, NY01.2015
Associate of Arts - Liberal Arts
Borough of Manhattan Community College of The City University of New York
New York, NY01.2013
Skills
- Youth Outreach/Retention
- Leadership & Team Building
- Decision-Making
- MS Office Applications
- Flexible and Adaptable
- Written Communication
- Analytical and Critical Thinking
- Dependable and Responsible
- Excellent Communication
- Supervision and leadership
- Attention to Detail
- Organization and Time Management
- Conflict Resolution
Additional Skills Training
DYCD Online, E-Contract Management System (ECMS), Microsoft Office Suite: Word, Excel, & PowerPoint, People Soft, DYCD Connect, Mental Health, Conflict Resolution, Strong organizer and multi-tasker, Ability to work under pressure, Experience working with customer relationship management application., Experience in planning, managing, coordinating, and overseeing events and meetings of various sizes.
References
Furnished upon request
Additional Information
Volunteer:
- Quality Work Life Community for DYCD
- Spring Into Health
- Saturday Night Lights
- Youth Town Halls
Timeline
Program Manager, Compass SONYC Unit
Department Of Youth And Community Development
10.2022 - Current
Validation Specialist, Central Validation Unit
Department Of Youth And Community Development
04.2016 - 10.2022
Senior Field Supervisor, Summer Youth
Department Of Youth And Community Development
04.2015 - 10.2016
Admission Officer
Borough of Manhattan Community College
09.2014 - 04.2015
Admissions Officer
Borough Of Manhattan Community College
01.2006 - 04.2016
Bachelor of Science - Public Administration
John Jay College of Criminal Justice of The City University of New York
Associate of Arts - Liberal Arts
Borough of Manhattan Community College of The City University of New York