Janelle Augustin
Loudonville
Summary
Detail-oriented professional with experience supporting daily operations, leadership teams, and high-volume environments across retail and financial services. Currently serving as a Beauty Lead Advisor at Sephora at Kohl’s, assisting with office support functions, operational coordination, and day-to-day workflow execution. Previously with JPMorgan Chase for eight years, bringing a strong foundation in organization, discretion, and compliance-driven work. Known for reliability, adaptability, and strong communication skills, seeking continued professional growth in a supportive office environment.
Overview
11
11
years of professional experience
Work History
Beauty Lead Advisor
Sephora at Kohl's
Clifton Park
11.2025 - Current
- Lead the team in delivering high-quality customer service and beauty consultations.
- Train new advisors on product knowledge, procedures, and service standards.
- Manage inventory and ensure merchandise displays align with brand standards.
- Collaborate with management to support operational improvements and workflow efficiency.
- Assist with inquiries and product selection while maintaining a professional store environment.
- Maintain a clean, organized sales floor to support smooth daily operations.
Associate Banker
JPMorgan Chase
Schenectady
09.2016 - 07.2025
- Performed teller and account services including deposits, withdrawals, transfers, and account maintenance.
- Opened and closed customer accounts while ensuring accuracy and compliance.
- Verified customer identification to prevent fraud and protect confidential information.
- Maintained workstation organization and adherence to company policies.
- Supported branch opening and closing procedures, including cash reconciliation and security protocols.
Sales Associate
Victoria's Secret
White Plains
10.2014 - 09.2016
- Greeted customers and upsell various store products and monthly discount sales promotions.
- Provided exceptional customer service to enhance shopping experiences.
- Assisted customers in selecting products that meet their needs.
- Processed transactions efficiently at the point of sale.
- Educated customers on product features and benefits effectively.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Answered incoming telephone calls to provide store, products and services information.
- Built and maintained relationships with peers and upper management to drive team success.
Education
High School Diploma - Board of Regents Endorsed Academic Diploma
New Rochelle High School
New Rochelle, NYSkills
- Highly accurate
- Organized
- Analytical skills
- Problem-solving skills
- Deadline-oriented
- Phone support
- Appointment scheduling
- Quick learner
- Knowledge of MS Word
- Knowledge of MS Outlook
- Customer service
- Financial transactions
Timeline
Beauty Lead Advisor
Sephora at Kohl's
11.2025 - Current
Associate Banker
JPMorgan Chase
09.2016 - 07.2025
Sales Associate
Victoria's Secret
10.2014 - 09.2016
High School Diploma - Board of Regents Endorsed Academic Diploma
New Rochelle High School