Janelle Baca
Rio Rancho,NM
Summary
Confident Student passionate about learning new skills. Ambitious and driven individual ready and willing to work hard and learn from professionals. Brings outstanding computer and communication skills.
Overview
3
3
years of professional experience
Work History
Crew Leader
Sonic
Rio Rancho
04.2023 - Current
- Educated customers on menu items, product ingredients and nutritional values.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Followed all safety guidelines while operating equipment such as drink machines, fryers and mixers.
- Adhered to health department regulations regarding food handling procedures.
- Assisted in training new crew members on proper food preparation, customer service, and safety protocols.
- Monitored team member performance to ensure quality standards were met.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
Retail Sales Associate
Dicks Sporting Goods
Cottonwood
06.2022 - 12.2022
- Assisted customers with finding the right product for their needs.
- Provided product information and answered customer questions.
- Demonstrated knowledge of store products and services.
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Organized displays to attract customers and promote sales.
- Tracked inventory levels throughout the day and restocked items as needed.
Crew Leader
Dairy Queen
Rio Rancho
04.2021 - 06.2022
- Educated customers on menu items, product ingredients and nutritional values.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Restocked kitchen supplies including food products and utensils.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Adhered to health department regulations regarding food handling procedures.
- Resolved customer complaints in a professional manner.
Education
High School Diploma -
Rio Rancho High School
05-2023
Associate of Science -
New Mexico Highlands University
Skills
- Customer Service
- Neat, Clean, and professional appearance
- Math and Language Skills
- Teamwork and Collaboration
- Problem Solving
- Research and critical thinking
- Computer Skills
Languages
English
Awards
- Dean's Grant
- New Mexico Lottery Scholarship
- 2021 State Champion
- 2019 Freshman 1-3A MVP of State tournament
- Shift lead positions within 4 months of working
Timeline
Crew Leader
Sonic
04.2023 - Current
Retail Sales Associate
Dicks Sporting Goods
06.2022 - 12.2022
Crew Leader
Dairy Queen
04.2021 - 06.2022
High School Diploma -
Rio Rancho High School
Associate of Science -
New Mexico Highlands University