Janelle Calzada
Kyle,TX
Summary
Offering excellent interpersonal skills and genuine interest in delivering outstanding customer service, eager to learn and develop in fast-paced environment. Brings understanding of importance of teamwork and communication in ensuring seamless service. Ready to use and develop exceptional organizational and multitasking abilities in any role taken upon.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Bottle Server
Palazio Men's Club
09.2021 - Current
- Increased overall sales by upselling premium bottles, mixers, and additional services.
- Exhibited exceptional multitasking abilities while managing multiple tables simultaneously without sacrificing quality of service.
- Assisted in promotional events by engaging customers through social media platforms to boost attendance and revenue.
- Enhanced customer experience by providing exceptional bottle service and attending to their needs promptly.
- Mastered menu knowledge, allowing for accurate order-taking and speedy service.
Marketing Associate
Wyndham Worldwide Corp
11.2020 - 09.2021
- Boosted brand visibility by developing and executing targeted market
- Coordinated successful presentations and events, increasing brand exposure and generating new business leads.
- Supported the design process of various promotional materials including brochures, flyers, banners, and advertisements.
Cocktail Waitress
Sugar’s
04.2019 - 01.2020
- Abide by all state liquor regulations, particularly in recognizing intoxicated persons and minors
- Greet guests and take drink orders to grab from the bar to run to customers
- Consistently kept bar and work areas clean and sanitary to meet standards and local laws
Paper Route
San Antonio Express News
09.2018 - 03.2019
- Ran an average of2 routes per night to residential and business areas, providing exceptional service to clients
- Rolled and packaged newspapers upon request
- Maintain safety skills with driving to destination for delivery
- Rearranged routes to minimize delivery times
Waitress and Bartender
Sam’s Boat
06.2017 - 07.2018
- Show menus to customers and answer questions about menu items
- Comprehensive knowledge of alcoholic beverage mixing and serving
- Check customers identification to ensure they meet age requirements to consume alcoholic beverages
- Review with customers to ensure they enjoyed their meals and take action to correct any problems
Caregiver
Jerry Mills
02.2018 - 06.2018
- Manage client schedules and accompany to doctor’s visits or other appointments
- Assisted client with daily living activities including housekeeping
- Delivered medication to client in a timely manner
- Cooked meals and kept kitchen areas clean
Hostess
Tilted Kilt
10.2016 - 06.2017
- Committed to providing a welcoming environment for customers
- Assisted in maintaining a clean and safe workplace
- Scheduled reservations for large parties or crowds
- Greet and seat all customers in professional and friendly manner
FOH and BOH
McAlister’s Deli
09.2015 - 06.2016
- Engaged in food sales by using excellent communication skills
- Managed online orders and pick ups through driveway
- Made customers food in santited environment and delivered to window
- Handled money, ensured restaurant complied with strict sanitation standards
Party Attendant
Pump It Up
11.2014 - 05.2015
- Coordinated and supervised children’s parties at large child recreation and party facility
- Decorated and set up child’s party room upon request
- Maintained customer satisfaction using safety, leadership, communication, and customer service skills
Education
High School - Military careers and Agricultural
James Madison High School
San Antonio, TX06.2017
Skills
- Garnishing techniques
- Strong communication skills
- Exceptional customer service
- Cleanliness standards
Certification
- Adult and child CPR certified
- Floral Design Certification
Certifications, Awards, and Skills
English
Full Professional
Awards
Showmanship ribbons, ROTC competition medals, Physical Training
Timeline
Bottle Server
Palazio Men's Club
09.2021 - Current
Marketing Associate
Wyndham Worldwide Corp
11.2020 - 09.2021
Cocktail Waitress
Sugar’s
04.2019 - 01.2020
Paper Route
San Antonio Express News
09.2018 - 03.2019
Caregiver
Jerry Mills
02.2018 - 06.2018
Waitress and Bartender
Sam’s Boat
06.2017 - 07.2018
Hostess
Tilted Kilt
10.2016 - 06.2017
FOH and BOH
McAlister’s Deli
09.2015 - 06.2016
Party Attendant
Pump It Up
11.2014 - 05.2015
- Adult and child CPR certified
- Floral Design Certification
High School - Military careers and Agricultural
James Madison High School
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