Veronica Arango-Ayala
Taunton,MA
Summary
Dynamic bottle server with exceptional customer service skills, honed at Karma Lounge, where I increased sales through effective item promotion and upselling. Proficient in cash handling and payment processing, I excelled in fast-paced environments while building strong relationships with clientele, ensuring loyalty and repeat business.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Bottle Server
Karma Lounge
Everett, MA
01.2025 - Current
- Provided exceptional customer service in fast-paced environment.
- Assisted guests with menu selections, hookah and beverage recommendations.
- Learned proper handling and serving techniques for beverages.
- Handled cash transactions accurately and efficiently during service shifts.
- Adapted to changing priorities while maintaining high service standards.
- Increased overall sales by upselling premium bottles, mixers, and additional services.
- Built strong relationships with returning clientele, fostering loyalty and positive word-of-mouth referrals.
- Maintained cleanliness and organization of service areas.
- Collaborated with team members to ensure efficient service delivery.
Bottle Server
Provenza Lounge
Lynn, MA
11.2024 - 02.2025
- Assisted guests with menu selections and beverage recommendations.
- Exhibited exceptional multitasking abilities while managing multiple tables simultaneously without sacrificing quality of service.
- Maintained accuracy and efficiency when processing sales transactions.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Collaborated with bartenders and managers to ensure timely delivery of orders.
- Assisted in promotional events by engaging customers through social media platforms to boost attendance and revenue.
Education
Bachelor of Science - Criminal Justice
University of Massachusetts, Lowell
Lowell, MA05-2020
Skills
- Garnishing techniques
- Strong communication skills
- Exceptional customer service
- Cleanliness standards
- Promotional events
- Tableside etiquette
- Item promotion
- Customer service
- Cash handling
- Payment processing
Certification
- Tips Certified
Languages
Spanish
Native or Bilingual
Timeline
Bottle Server
Karma Lounge
01.2025 - Current
Bottle Server
Provenza Lounge
11.2024 - 02.2025
Bachelor of Science - Criminal Justice
University of Massachusetts, Lowell