Janelle Cavazos
McAllen,TX
Summary
Dynamic project management leader with extensive experience at United Healthcare. Skilled in driving operational efficiency, leading cross-functional teams, and delivering successful project outcomes. Recognized for strategic planning, process optimization, and fostering collaborative environments to achieve organizational goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Specialized Support Consultant
United Healthcare
10.2023 - Current
- Led cross-functional teams to assess and fulfill customer needs, ensuring alignment with project objectives and organizational policies.
- Implemented process improvements that enhanced operational efficiency and service delivery.
- Facilitated team training and development, promoting best practices and continuous improvement.
- Monitored performance metrics and provided actionable feedback to drive team success.
- Proactively identified and addressed project risks and challenges.
- Delivered high-quality customer service and resolved complex issues, contributing to positive project outcomes.
Operations Supervisor
United Healthcare
08.2009 - 10.2023
- Supervised administrative teams, providing coaching and professional development to maximize project performance.
- Coordinated project tasks and delegated responsibilities based on team members’ skills and expertise.
- Automated office operations, improving project documentation and communication workflows.
- Managed payroll and resource allocation for 15+ employees, ensuring timely and accurate project support.
- Conducted financial reviews to assess cost control measures and optimize project budgets.
- Resolved issues through active listening and open-ended questioning, escalating major problems as needed.
Education
Computer Science And Programming
Texas State Technical College
Harlingen, TXSkills
- Project Planning & Execution
- Team Leadership & Staff Development
- Process Improvement & Change Management
- Stakeholder Engagement & Communication
- Risk Assessment & Mitigation
- KPI Tracking & Performance Monitoring
- Resource Allocation & Task Delegation
- Operational Efficiency
- Problem Resolution & Root-Cause Analysis
Certification
Six SigmaYellow Belt
Sexual Harassment Prevention Workshop
Behavioral Analytics
M&R Certification Level 1 and 2
Culture Ambassador
Timeline
Specialized Support Consultant
United Healthcare
10.2023 - Current
Operations Supervisor
United Healthcare
08.2009 - 10.2023
Computer Science And Programming
Texas State Technical College
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