Janelle Champagne
Anthony,MN
Summary
Dedicated Eligibility Specialist with over 12 years of experience in application review and compliance assessment. Recognized for effective communication and task prioritization, leading to improved client satisfaction and operational efficiency in program delivery.
Overview
16
16
years of professional experience
Work History
Eligibility Specialist
Anoka County
Blaine, MN
08.2014 - Current
- Reviewed and processed applications, determining appropriate benefits based on established criteria.
- Assessed eligibility for various county programs to ensure compliance with state regulations.
- Provided guidance and support to clients regarding program requirements and application procedures.
- Collaborated with community partners to enhance service delivery and client outreach initiatives.
- Conducted training sessions for new staff on eligibility determination processes and best practices.
- Analyzed case data to identify trends, improving efficiency in processing times for applications.
- Developed streamlined procedures that enhanced accuracy in assessing client needs and eligibility status.
- Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
Case Coordinator
Opportunity Partners
Minnetonka, MN
08.2010 - 08.2014
- Developed and maintained comprehensive case management plans for individuals with disabilities.
- Coordinated client services to ensure timely and effective support delivery.
- Facilitated communication among clients, families, and service providers to enhance care coordination.
- Monitored progress of clients' goals, adjusting strategies to improve outcomes.
- Led multidisciplinary team meetings to discuss case updates and collaborative strategies for support.
- Analyzed client data to identify trends and recommend program improvements for service delivery.
- Implemented quality assurance processes to enhance the overall effectiveness of case management services.
- Acted as an advocate for clients when necessary, ensuring their needs were met and their voices heard throughout the case management process.
Education
Bachelor of Science - Criminal Justice
Metropolitan State University
Saint Paul, MN12-2008
Associate of Arts - Liberal Arts
Minneapolis Community And Technical College
Minneapolis, MN12-2005
Skills
- Application review
- Data analysis
- Reporting documentation
- Data recordkeeping
- Task prioritization
- Microsoft office
- Client engagement
- Interviewing
- Multitasking
- De-escalation techniques
- Oral communication
- Effective communication skills
Timeline
Eligibility Specialist
Anoka County
08.2014 - Current
Case Coordinator
Opportunity Partners
08.2010 - 08.2014
Bachelor of Science - Criminal Justice
Metropolitan State University
Associate of Arts - Liberal Arts
Minneapolis Community And Technical College