Janelle Collins
Atlanta,GA
Summary
Proven leader who excels in the workplace in terms of focus and productivity. Proven track record of producing high-quality content and cultivating client relationships in order to align creative goals and raise production standards. Enthusiastic team member eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of tasks we may have and Motivated to learn, grow and excel in this Industry .
Overview
7
7
years of professional experience
Work History
Hostess / Host Trainer
Stk Atlanta
01.2022 - Current
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Built and maintained professional relationships with hotels and local business to help curate better experiences with all clientele
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
Server / hostess
Puttshack Atlanta
04.2021 - 12.2021
- I was a server / hostess at Puttshack
- My job as a server was to make sure every guest was well accommodated while at my table , I excelled as a server and always made sure to keep my area clean
- My job as a hostess / reception was to greet guests , take them to their table , and answer any questions they may have while also dealing with guest relations in general
- I thrived in reception as well and helped change things for the better .
Cashier
Blaze Pizza
07.2020 - 04.2021
- I started out working line and slowly made my way into other such as prep , cash and other postions .
Team Assistant
WNBA Atlanta dream
07.2016 - 01.2021
- Intern for the Atlanta dream
- My job was to support the team in their gameday and pratice activitys
- I was there to make sure everything was on the court and to make sure the players have what they need while still maintaining a clean environment .
Education
K12
Home 05.2020
Skills
- Standard Operating Procedures Proficient
- Team Coaching
- Workflow Optimization
- Brand Loyalty
- Performance Strategies
- Natural Leadership
- Guest Relationships
- Customer Satisfaction
- Guest Experience Management
- Interactive guest communication
Timeline
Hostess / Host Trainer
Stk Atlanta
01.2022 - Current
Server / hostess
Puttshack Atlanta
04.2021 - 12.2021
Cashier
Blaze Pizza
07.2020 - 04.2021
Team Assistant
WNBA Atlanta dream
07.2016 - 01.2021
K12
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