Janelle Cosio-Williams

Complex calendaring, domestic travel organization, office/facilities management, meeting organization, event planning, new hire set up, accounts payable, budget reporting, managed 10 staff members bank statements, constituent research, event tracking, and data entry, maintain marketing brochures and donor gifts, strong attention-to-detail, multi-tasking and regular context switching in terms of range and diversity of projects.

• Process weekly payroll for three companies/175 employees.
• ADP-Run system
• Manage employee benefits
• New hire set up
• Manage employee garnishments
• Open enrollment
• Recruiting

Executive Assistant
Provided administrative support to Vice President of Engineering and Technology, Director of Packaging and Reliability and Director of Facilities. Managed calendar and conference room scheduling. Processed expense reports, travel arrangements and maintained contacts. Established conference calling and TSA approved account services. Managed special projects upon request.

Office Manager
Established vendor relationships and contracts for copy center, coffee and beverage services, catering services and consumable products for a class 1000 clean room and labs. Worked directly with Facility Director to build out of new labs and maintained 55,000. Sq. ft. site. As a team leader continued to maintain day-to-day responsibilities for 4 labs and a staff of 37 employees. Planned a monthly calendar for all catering needs. Tracked and monitored expenses to meet budgetary requirements for all consumable and disposable products within labs and cafeteria. Planned and coordinated offsite team events. Coordinated volunteer partnerships with Family Giving Tree and Second Harvest Food Bank.

Accredited Staging Professional Master (ASPM)

• Help clients/sellers and Real Estate Professionals prepare homes for sale
• Staged over 250 homes
• ASP Master
• Personally trained by Barb Schwarz CEO and Creator of Home Staging

• Provided high level administrative support to Vice President of Manufacturing.
• Coordinated and organized complex domestic and international travel, calendar, and high-level meetings with fast pace global team.
• Facilitated all passport processing for global team.
• Coordinated data in both Power Point and Excel and completed spread sheets for weekly management meetings that were deadline driven.

Office Manager
Coordinated day-to-day office operations– vendors, supplies, maintenance of all office equipment, custom printing of corporate letterhead and business cards, etc. Set up corporate office and remote sales offices with on-line office supply ordering system. Worked closely with office supply vendor and negotiated 40% discount on office supplies. Supervised receptionist.

Facility Coordinator
Worked directly with Facility Manager on building new 55,000. Sq. ft. site. Assisted through weekly punch down meetings with modular furniture selection, architectural drawings (space planning), selection and implementation of card key security system, electrical engineering etc. Coordinated moving of staff to new building. Set up new vendor supplies at new building to ensure a smooth transition. As a Team leader continued to maintain day-to-day responsibilities of new site as well as 5 remote sales offices.

• Provide administrative support to 3 executives and 150 team members.
• Managing scheduling, email, travel arrangements, meeting coordination, expense reports, special projects, events, and off-sites.
• Partner and network with other administrative assistants with logistics and implementation of meetings and events.
• Collaborate with IT and Facilities to obtain information.
• Operate effectively while exercising good judgment in fast-paced environment while handling multiple projects.
• Provide excellent customer service work with external partners and vendors.
• Exercise judgment and initiative while offering high degree of flexibility and strong ability to multi-task.
• Event Coordinator for large company meetings, off-sites/team building events.
• Competency using MS Office applications: Word, Excel, and Outlook & PowerPoint.
  

Sr. Customer Service Representative

• Responded customer service needs to achieve 100% satisfaction.
• On-site by interfacing between customer and 6 Account Managers.
• Worked with Account Executives, each representative responsible for over 15 major accounts.
• Maintained and serviced accounts with combined revenue of $3 million annually.
• Interfaced with Purchasing Department, obtained quotes and placed large orders for furniture and other specialty items.
• Managed large volume of calls, utilizing communication and problem-solving.
• Organize customer product shows and demonstrations.
• Assisted with interviewing candidates and trained new employees.
• Created Account Service procedures for Customer Service Department.