Janelle Gearing
Westerville
Summary
Managed multiple teams and effectively performed office administration, customer service, and sales responsibilities., Efficient manager with over 20 years of experience making sure the office is clean and neat, taking care of items that are done for the day, keeping desks and filing cabinets organized, and answering the phone., Smart assistant manager with years of experience handling multiple tasks and responsibilities, and developing team members., Efficient assistant manager with many years of experience supervising multiple teams of employees, planning and maintaining work schedules, updating procedures and policies, and performing customer service activities, accounts receivable, billing, and payroll duties., Efficient assistant manager with years of experience providing desired service to customers. Experienced general manager with experience completing all assigned tasks accurately and efficiently, maintaining a high level of efficiency and performance, and striving for perfection Shift manager with experience supervising multiple teams of employees, organizing work schedules, updating procedures and policies, and performing customer service activities such as accounts receivable, billing, and payroll Years of experience leading, training, and motivating a team of employees and promoting an energetic, positive results-driven work environment Able to communicate with team members at all levels, provide direction, and remain open to feedback Thoroughly prepared manager with experience organizing and planning work schedules, attendance, and payroll, supervising employees, and providing quality customer service Flexible, dependable manager with significant experience planning and maintaining work schedules, managing employee relations, and collaborating with supervisors and subordinates to ensure effective customer service
Overview
20
20
years of professional experience
4
4
Certifications
Work History
Paraprofessional
ESCCO
Westerville
02.2024 - Current
- Assisted teachers in classroom management and instructional support.
- Facilitated student learning through individualized instruction and engagement activities.
- Collaborated with special education staff to implement individualized education plans.
- Organized educational materials and resources for classroom use and storage.
- Monitored student behavior and provided guidance to promote a positive learning environment.
- Participated in professional development workshops to enhance teaching strategies and skills.
- Applied positive reinforcement to redirect negative behaviors.
- Created and maintained positive relationships with students, parents, and colleagues.
- Provided guidance to students in the classroom setting.
- Supported students throughout academic instruction and assignments.
- Offered students personalized educational, behavioral, and emotional support.
- Helped implement behavior management strategies for individual students.
- Assisted teachers with planning and preparing lessons for students.
- Assisted with implementation of student's individualized IEP at discretion and direction of teachers and administrators.
- Supervised small groups of students during instruction time.
- Ensured that all safety regulations were followed in the classroom environment.
- Assisted children at stations during small-group learning periods.
- Attended professional development workshops related to job responsibilities.
- Collaborated with special education staff to develop Individualized Education Plans.
- Customized small group and individual classroom activities based on differentiated learning needs.
- Planned and led activities to develop students' physical, emotional and social growth.
- Utilized effective communication strategies when interacting with diverse populations.
- Supported English Language Learners by providing additional instruction on language acquisition skills.
- Collaborated with teachers to adapt materials to meet diverse learning needs.
- Supported classroom teacher with daily instruction and management of student activities.
- Assisted with the organization and implementation of classroom projects and events.
- Contributed to a safe and inclusive learning environment for all students.
- Monitored student progress and provided feedback to teachers and parents.
- Backed up lessons with personal support, small group instruction and hands-on activities.
- Arranged lesson outlines and individual plans according to course syllabus and district requirements.
Long term substitute teacher
ESCCO
Westerville
11.2023 - 02.2024
- Implemented lesson plans according to district curriculum standards.
- Collaborated with staff to maintain a positive classroom environment.
- Adapted teaching methods to accommodate diverse student needs.
- Managed classroom behavior and enforced school policies effectively.
- Assisted in developing educational materials and resources for students.
- Communicated regularly with parents regarding student progress and needs.
- Participated in professional development workshops and training sessions.
- Supported students' social-emotional learning through various activities.
- Monitored student progress and provided feedback on their performance.
- Adapted teaching methods and instructional materials to meet students' varying needs and interests.
- Utilized technology such as computers, projectors, smart boards. to enhance lessons.
- Performed additional duties as assigned by principal or other administrative personnel.
- Helped create an atmosphere that was conducive to learning by establishing positive relationships with the students in the class.
- Attended faculty meetings and professional development workshops when applicable.
- Managed student attendance records accurately according to district policy and guidelines.
- Communicated regularly with parents regarding student progress through emails or phone calls.
- Ensured compliance with laws related to special education services.
- Provided instruction in accordance with curriculum standards and guidelines.
- Collaborated with other teachers, staff members, administrators, parents, and community organizations to ensure optimal student success.
- Maintained a safe, orderly learning environment for all students by enforcing school rules and regulations.
- Implemented strategies that promoted a healthy learning environment.
- Participated in parent-teacher conferences as necessary.
- Enforced classroom routines to keep students on schedule and operating at consistent level.
- Provided classroom instruction outlined in teacher's lesson plans.
- Communicated effectively with parents about student progress and concerns.
- Attended training and workshops to improve teaching skills.
General Manager
Pibb & Bean LLC DBA The Whitney House
Worthington
10.2015 - 11.2023
- Reduced the time to re-engage our guests loyalty thorough customer retention plan and staff training
- Upheld the highest standards of cleanliness and staff conduct
- Established a new high-volume food production system to ensure consistent, on-time, and within budget orders
- Launched new cross-platform marketing campaigns through social media & advertising, resulting in customer loyalty and engagement
- Closed and launched a new restaurant into a competitive, high-volume and high-profit market
- Maintained a clean and safe work environment, resulting in zero reduction in complaints filed with management and a large increase in staff satisfaction
- Managed the work of 50 employees
- Attended monthly community partnership meetings leading to the adoption of an action plan by the committee.
- Worked with departments across the state, including marketing and project management, in developing new ideas, initiatives, products, and services
- Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the restaurant and equipment
- Recruited paid staff members to assist with event management and implementation of a retention bonus program
- Developed relationships with all new staff members, and assisted existing staff members in their career development
- Conducted monthly financial analysis, reviewed sales and costs, and presented recommendations to senior management
- Performed data analysis from prior year sales and provided recommendations for new product development
- Proactively identified and recommended new sales channels to increase revenue
- Directed daily operations to ensure efficient service delivery and customer satisfaction.
- Managed staff scheduling and training to optimize team performance and productivity.
- Oversaw inventory management, ensuring stock levels met operational needs consistently.
- Implemented cost control measures to enhance profitability while maintaining quality standards.
- Coordinated marketing initiatives to promote brand visibility and attract new customers.
- Developed standard operating procedures to streamline processes across the establishment.
- Monitored compliance with health and safety regulations to ensure a safe environment.
- Fostered a positive workplace culture by encouraging teamwork and open communication.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Administered employee discipline through verbal and written warnings.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Tracked monthly sales to generate reports for business development planning.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Guided management and supervisory staff to promote smooth operations.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Ensured compliance with local health department regulations regarding food safety standards.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Developed service and sales strategies to improve retention and revenue.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Mitigated business risks by working closely with staff members and assessing performance.
Manager, Service
Bravo Brio Restaurant Group
Columbus
09.2008 - 09.2015
- Created a new guest database by entering information into a database using OpenTable
- Developed and trained new service members on the proper handling of guest inquiries
- Handled guest inquiries, answered questions, and resolved problems in a timely manner
- Upheld the highest standards of cleanliness and staff conduct and reduced complaints
- Created a team culture of exceeding guest expectations, exceeding all company performance goals and standards
- Trained new employees in guest service script recitation & conflict resolution
Assistant Manager
Lindey's Restaurant & Bar
Columbus
10.2005 - 08.2008
- Improved customer satisfaction and loyalty by creating a survey for in-store customers
- Conducted monthly financial analysis, reviewed sales and costs, and presented recommendations to senior management
- Recruited and trained new employees each year
- Updated employee handbooks and employee handbook review documents
- Maintained a comprehensive database of employee and contractor information
- Created, maintained, and updated employee job descriptions
- Helped hire new employees each year
- Advised managers on effective employee performance management
- Hosted employee meetings, company events to celebrate company anniversaries, birthdays, and other milestones
- Recruited candidates for the open position needed and closing the position
- Facilitated annual performance reviews and management development sessions for all employees
- Processed and tracked new employee benefits including new hire and attrition/retention packages
- Negotiated compensation increases for employees
- Managed the hiring, onboarding, and training of all new employees
- Overhauled the HR department's hiring process to include bringing on team members with corporate, industry, and functional knowledge
- Developed a career advancement program focused on employee satisfaction and retention
- Managed interviews, hiring paperwork, and onboarding for additional staff
- Helped new employees navigate the company's policies, procedures, and benefits, increasing the retention rate
Education
Bachelor of Science - Hospitality Management
Ohio State University
Columbus, OH06.2004
Skills
- Restaurant experience
- Time management
- Food service
- Communication skills
- Guest services
- Documentation review
- Leadership
- Microsoft Word
- Microsoft Excel
- Customer service
- Computer literacy
- Management
- Restaurant management
- Analysis skills
- Math
- Classroom management
- Special education support
- Individualized instruction
- Behavior management
- Student engagement
- Communication strategies
- Professional collaboration
- Relationship building
- Teamwork facilitation
- Student supervision
- Patient
- IEP compliance
- Goal setting and monitoring
- Physical assistance
- Individualized educational plans
- Emotional support
- Classroom support
- IEP implementation
- Peer mediation
- Arts and crafts
- Calm and patient demeanor
- Disability awareness
- Individual student assistance
- Activity implementation
- Teaching assistance
- Crisis intervention
- Instructional support
- Special education
- Helping students with special needs
- Teacher assistance
- Educational assistance
- Effective communication
Certification
Serve Safe Certified
References
References available upon request.
Timeline
Paraprofessional
ESCCO
02.2024 - Current
Long term substitute teacher
ESCCO
11.2023 - 02.2024
General Manager
Pibb & Bean LLC DBA The Whitney House
10.2015 - 11.2023
Manager, Service
Bravo Brio Restaurant Group
09.2008 - 09.2015
Assistant Manager
Lindey's Restaurant & Bar
10.2005 - 08.2008
Bachelor of Science - Hospitality Management
Ohio State University