Janelle Gibson
Summary
Knowledgeable Escrow officer and Notary Public with an honest reputation and 19 + years' experience. Strong interpersonal and analytical abilities and a disciplined approach to handling all types of requests. Pursuing a new professional opportunity with a growing team. I excell in document review and fostering client relationships, enhancing customer satisfaction and repeat business. I have demonstrated exceptional documentation abilities and I have an eye for detail, ensuring compliance and accuracy in high-pressure environments.
Overview
20
20
years of professional experience
Work History
Notary Public
Self-employed
02.2005 - Current
- Checked documents for accuracy and correct signing before notarizing.
- Updated journal with names and dates for permanent record.
- Checked documents and identifying credentials for all parties.
- Handled high-volume workloads under pressure while maintaining attention to detail for accurate execution of each notarization.
- Examined documents for accuracy, completion and compliance before notarizing.
- Developed strong relationships with repeat clientele, establishing trust and reliability in the provision of notary services.
Escrow Officer
Old Republic Title
09.2012 - 06.2024
- Examined purchase and sale agreement for potential items of concern and addressed immediately.
- Adapted to changing industry regulations and policies, updating company practices accordingly to maintain compliance.
- Streamlined the escrow process for a smoother client experience, managing communication between all parties involved.
- As a neutral party, prepared detailed settlement statements for each transaction, accurately reflecting funds received and disbursed.
- Managed multiple escrow accounts simultaneously, balancing financial transactions and minimizing risk of errors.
- Developed strong relationships with clients by providing exceptional service, earning repeat business and referrals.
- Conducted thorough research on properties to confirm ownership, title status, and outstanding liens or encumbrances.
- Prepared documents for closing and handled complete disbursement and follow up of escrow transactions.
- Coordinated with agents, lenders, and buyers to ensure all documentation was completed accurately and on time for closings.
Escrow Officer (Floater)
Ticor Title Insurance Company
03.2007 - 06.2012
- Followed industry standard escrow procedures and maintained awareness of regulations governing escrow process.
- Provided exceptional support to colleagues in different offices during peak periods or absences due to illness or vacation time.
- Returned executed loan packages to lender for review and approval in accordance with lender instructions.
- Managed real estate closing process in compliance with applicable standards and legal requirements.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to escrow transactions.
Education
No Degree - Business Administration /Management
San Jose State University
San Jose, CABachelor of Science - Bachelor of Science in Business/Management
University of Phoenix
Tempe, AZ04-2009
Skills
- Teamwork and Collaboration
- Organized and detailed oriented with a strong work ethic
- Multi-tasking Capabilities
- Adaptability and Flexibility
- Customer service-focused
- Excellent Communication
Timeline
Escrow Officer
Old Republic Title
09.2012 - 06.2024
Escrow Officer (Floater)
Ticor Title Insurance Company
03.2007 - 06.2012
Notary Public
Self-employed
02.2005 - Current
No Degree - Business Administration /Management
San Jose State University
Bachelor of Science - Bachelor of Science in Business/Management
University of Phoenix