Janelle Gonzalez
Houston,TX
Summary
Energetic and optimistic customer service representative with over 5 years of professional experience assisting customers in solving complex issues. Passionate about engaging with students on all levels, enhancing their social skills. Skilled at accurately documenting call details, preparing reports and arranging services.
Overview
4
4
years of professional experience
Work History
Drugstore/General Merchandise Specialist
HEB Grocery Store
Pearland, TX
06.2022 - Current
- Processed stock orders using the POS system and ensured accurate pricing of products.
- Stocked shelves, racks, and bins with new or transferred merchandise.
- Provided excellent customer service by responding promptly to inquiries and addressing complaints in a timely manner.
Restaurant Waiter
Brewingz
Pearland, TX
03.2021 - 12.2021
- Answered phone calls providing information about restaurant services, hours of operation, menu items .
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
- Trained new employees to perform duties.
Daycare Teacher
Armenta's Early Childhood Development
Houston, TX
06.2020 - 03.2021
- Demonstrated excellent organizational skills while managing multiple tasks simultaneously.
- Developed lesson plans and activities to engage children in learning.
- Utilized positive reinforcement techniques to promote desired behavior in children.
Education
Certificate of Technology Cosmetology Operator - Cosmetology Education
San Jacinto College District
Pasadena, TX05-2023
High School Diploma -
J Frank Dobie High School
Houston, TX06-2020
Associate of Science - Teacher Education
San Jacinto College District
Pasadena, TXSkills
- Lesson Planning
- Schedule creation and maintenance
- Service Quality
- Salesmanship
- Shelf Stocking
- Product Merchandising
Languages
Spanish
Native/ Bilingual
Timeline
Drugstore/General Merchandise Specialist
HEB Grocery Store
06.2022 - Current
Restaurant Waiter
Brewingz
03.2021 - 12.2021
Daycare Teacher
Armenta's Early Childhood Development
06.2020 - 03.2021
Certificate of Technology Cosmetology Operator - Cosmetology Education
San Jacinto College District
High School Diploma -
J Frank Dobie High School
Associate of Science - Teacher Education
San Jacinto College District