Janelle Goston
Gainesville
Summary
Looking for work in the medical field to build work experience that would help secure employment as a Pediatric Nurse after enrolling in school.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
3
3
years of professional experience
Work History
Care Team Clinic Assistant
Simed Health
Gainesville
06.2024 - 08.2024
- Perform duties using specific knowledge of medical terminology and hospital, clinic, or laboratory procedures
- Duties may include scheduling appointments, billing patients, and compiling and recording medical charts, reports, and correspondence
Housekeeping
North Florida Rehab And Specialty Care Center
Gainesville
01.2023 - 06.2023
- Performed light housekeeping duties for patients' rooms.
- Performed light housekeeping duties including dusting furniture, vacuuming carpets.
- Performed housekeeping duties such as cleaning countertops, restocking supplies.
- Maintained a clean working environment through regular housekeeping duties.
- Performed general housekeeping duties such as sweeping, mopping, dusting.
Cashier Associate
Walmart
Gainesville
06.2022 - 12.2022
- Processed returns and exchanges of merchandise in accordance with store policies.
- Checked personal identifications during alcohol and tobacco sales.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Answered customers' questions and provided information on store procedures or policies.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Helped customers find specific products, answered questions, and offered product advice.
- Scanned items and checked pricing on cash register for accuracy.
- Greeted customers promptly and responded to questions.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Crew Member
McDonald's
Gainesville
04.2022 - 06.2022
- Resolved customer complaints in a professional manner.
- Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Assembled and served meals according to specific guest requirements.
- Brewed and served coffee and tea with preferred add-ins.
- Processed payments on cash register and counted back bills and change to patrons.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Maintained an organized work area to ensure efficient operations.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Processed takeout orders quickly to ensure timely delivery of meals.
- Maintained safe food handling practices to prevent germ spread.
- Packaged menu items into bags or trays and placed drink orders into carriers.
Cashier
Zaxby’s
Gainesville
05.2021 - 02.2022
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Worked closely with front-end staff to assist customers.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Accepted cash and credit card payments, issued receipts and provided change.
- Stocked shelves with merchandise when needed.
- Built and maintained productive relationships with employees.
Education
Financial Literacy Education
Success Training Institute
06.2024
Leadership Development
Success Training Institute
06.2024
Workforce Preparation
Success Training Institute
06.2024
High School Diploma - General High School Curriculum
North Central Florida Charter School
Gainesville, FL11-2023
Skills
- Experience in interacting with customers to provide information in response to inquiries about products and services, and to handle and resolve complaints
- Scheduling appointments
- Reporting and documentation
- Basic math
- POS system operations
- Cash register operations
- Attention to detail
- Cleanliness
- Product restocking
- ID verification
- Customer service excellence
- Team building
- Workforce development
- Patient scheduling
- Problem solving
- Clinical support
- Calendar and appointment management
- Medical records verification
- Front desk operations
- Insurance verifications
- Patient care coordination
- Scheduling tests and procedures
- Patient billing
- Prioritizing tasks
- Patient callbacks
- HIPAA compliance
References
Available on Request
Occupational Licenses Certificates And Training
- Financial Literacy Education, Success Training Institute, 06/01/24
- Leadership Development, Success Training Institute, 06/01/24
- Workforce Preparation, Success Training Institute, 06/01/24
Timeline
Care Team Clinic Assistant
Simed Health
06.2024 - 08.2024
Housekeeping
North Florida Rehab And Specialty Care Center
01.2023 - 06.2023
Cashier Associate
Walmart
06.2022 - 12.2022
Crew Member
McDonald's
04.2022 - 06.2022
Cashier
Zaxby’s
05.2021 - 02.2022
Financial Literacy Education
Success Training Institute
Leadership Development
Success Training Institute
Workforce Preparation
Success Training Institute
High School Diploma - General High School Curriculum
North Central Florida Charter School