Janelle Hernandez
Simi Valley,CA
Summary
Detail-oriented professional with a solid background in operations coordination. Proficient in managing cross-functional teams and optimizing workflows, contributing to improved customer satisfaction and streamlined administrative processes.
Overview
6
6
years of professional experience
Work History
Operations Coordinator
Direct Tire Co., Inc
North Hollywood, CA
09.2022 - Current
- Efficient handling of customer inquiries to enhance response efficiency and satisfaction.
- Processed invoices, ensuring precise financial records for accounts payable and receivable for approximately 40 accounts.
- Managed coordination of company expense payments to support efficient financial management.
- Managed inventory monitoring and implemented stock control measures to ensure consistent supply.
- Optimized administrative workflows through systematic organization of billing and customer data systems.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Team Leader
Jack in the Box
130 Cochran St
08.2020 - 08.2022
- Trained new team members on operational procedures and customer service standards.
- Managed daily shift operations for a 5-member team, ensuring efficient workflow and high-quality customer service.
- Coordinated inventory management to maintain stock levels and minimize waste.
- Implemented staff scheduling strategies to optimize labor costs and coverage.
- Monitored food safety practices to comply with health regulations consistently.
- Resolved customer complaints promptly, enhancing overall guest satisfaction experience.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
Education
Bachelor of Science - Systems Operations Management, Minor in Marketing
California State University, Northridge
Northridge, CA05.2026
Skills
- Workflow process implementation
- Inventory management/control
- Cross-functional teamwork
- Management of administrative functions
- Payroll management
- Tableau, Quickbooks, SAP, Excel
- Accounts Payable/Receivable
- Client support
- Attention to Detail, Organization, Time Management
- Scheduling coordination
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Operations Coordinator
Direct Tire Co., Inc
09.2022 - Current
Team Leader
Jack in the Box
08.2020 - 08.2022
Bachelor of Science - Systems Operations Management, Minor in Marketing
California State University, Northridge