Janelle Hinds
Calhan,CO
Summary
.Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Volunteer
Humane Society
03.2019 - Current
- Used strong interpersonal communication skills to convey information to others.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Represented the organization positively and professionally while providing the community with much-needed services.
- Handled over 70 calls a day in order to help the animals in need and States to get the Laws needed to protect the pets that have no voice.
Veterinary Assistant Extern
VCA Hospitals North West
08.2023 - 09.2023
- Provided customer support to clients, answering questions and addressing concerns.
- Performed testing and completed blood counts.
- Collected and prepared specimens and samples for outside laboratory analysis.
- Monitored laboratory animal behavior and health.
- Educated clients on post-surgical care and nutrition.
- Collected and processed samples for laboratory testing.
- Monitored vital signs and provided nursing care for animals.
- Cleaned, sterilized and maintained surgical instruments and equipment.
- Kept detailed records of animal treatments and medications.
- Prepared animals for surgical procedures.
- Followed safety protocols for handling animals.
- Restrained animals for examination and treatment.
- Answered owner animal health questions and advised on best care practices.
Owner
PBJ Pet Services
06.2017 - 11.2019
- I ran a small pet care company while going through school, I had over 20 clients for that I provided daily walks to their pets
- I also provided overnight pet care while the owners were out of town
- I had two other employees that I managed, ensuring they had their daily schedule and route, and ensuring that payment was processed back to my employees in a timely manner
- Closing the business when I moved out of the state.
Home Health Aide
Merian House
03.2017 - 08.2017
- Provided care to a wonderful older clients in their homes, ensuring that care was provided for all clients medications, cleaning of their home, range of motion
- I had to record all information daily, ranging from her diet, medication intake, new changes to her health, and any interactions she would have with Doctors
- I then had to record this information into the Medicare server.
Animal Care Technician
Human Society
03.2014 - 05.2015
- Provide care to all animals on the animal control side of the Humane Society
- The care that we would provide was feeding, recording changes in behavior, ensuring they have needed enrichment, providing the special care to animals with Parvo, and reuniting pets with their owners
- I worked alongside of Veterinarians, and Veterinarian Technicians.
Education
Certificate - Veterinarian Assisting
Pima Medical Institute, Pima Medical Institute
Colorado Springs, CO07.2023
Certificate - Nursing Assistance
Emergency Medical Training Professionals
Lexington, KY10.2017
Skills
- Anesthetic Administration Assistance
- POS Systems
- Payment Processing
- Reception Area Maintenance
- Dietary Needs
- Basic Animal Care
- Examine Animals
- Pre-Anesthetic Preparation
- Education Materials
- Gowning and Gloving Procedures
- Careful Restraint
- Client Satisfaction
- Laundry Duties
- Dietary Restrictions
- Feeding and Watering
- Caregiving Routines
- Animal Restraining
- Endotracheal Tubes
- Emergency First Aid
- Lab Animal Restraint
- Microsoft Office
- Social Perceptiveness
- Cleaning and Sanitizing
- Animal Vaccinations
- Problem Identification
- Customer Assistance
- Customer Service
- Organizational abilities
Certification
Animal Restraints Animal Feeding Leadership BLS Communication
- Fear Free Training Certification
- Animal CPR Training Certification
Languages
English
Full Professional
Timeline
Veterinary Assistant Extern
VCA Hospitals North West
08.2023 - 09.2023
Volunteer
Humane Society
03.2019 - Current
Owner
PBJ Pet Services
06.2017 - 11.2019
Home Health Aide
Merian House
03.2017 - 08.2017
Animal Care Technician
Human Society
03.2014 - 05.2015
Certificate - Veterinarian Assisting
Pima Medical Institute, Pima Medical Institute
Certificate - Nursing Assistance
Emergency Medical Training Professionals