Janelle Irons
Sharon Hill,PA
Summary
Skilled Dental Assistant with experience and training necessary to assist with various dental procedures. Hands-on training in dental radiography, chairside assisting and front office administrative duties. Quick learner and successful in building relationships with coworkers and patients.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Dental Assistant/Front Desk
Collingdale Dental Associates
2022.12 - Current
- Enhanced patient comfort by providing gentle and thorough dental cleanings.
- Streamlined appointment scheduling for increased efficiency and reduced wait times.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Collaborated with the dental team to develop customized treatment plans for individual patients.
- Educated patients on proper oral hygiene techniques, promoting long-term dental health.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Conducted preliminary assessments of new patients, gathering crucial information for accurate diagnoses.
- Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
- Handled administrative tasks such as appointment confirmation calls to support office operations efficiently.
- Contributed to office organization by maintaining accurate patient records and updating files regularly.
Dental Assistant
Prosmile
2021.07 - 2023.08
- Enhanced patient comfort by providing gentle and thorough dental cleanings.
- Streamlined appointment scheduling for increased efficiency and reduced wait times.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Educated patients on proper oral hygiene techniques, promoting long-term dental health.
- Collaborated with the dental team to develop customized treatment plans for individual patients.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Conducted preliminary assessments of new patients, gathering crucial information for accurate diagnoses.
- Increased patient retention by building rapport through excellent communication skills and a friendly demeanor.
- Contributed to office organization by maintaining accurate patient records and updating files regularly.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
Manager
Pump It Up
2018.04 - 2020.03
- Enhanced customer satisfaction by streamlining processes and implementing effective communication strategies.
- Reduced customer complaints by proactively addressing issues and providing timely resolutions.
- Improved team efficiency with ongoing training initiatives and regular performance evaluations.
- Contributed to company growth by consistently meeting or exceeding sales targets through exceptional customer interactions.
- Managed high-volume call center operations, ensuring efficient handling of customer inquiries and concerns.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Communicated with vendors regarding backorder availability, future inventory, and special orders.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
Education
Dental Assistant - Dental
All State Career School
Essington, PA10.2020
Cosmetology License - Cosmetology
Delaware County Technical School
Folcroft, PA06.2019
High School Diploma -
Academy Park High SChool
Sharon Hill, PA06.2019
Skills
- Equipment Sterilization
- Patient Scheduling
- Digital X-Ray Proficiency
- Patient Care Coordination
- Customer Service Orientation
- Dental Records
- Data Confidentiality Measures
- Electronic Charting
- Treatment Room Setup
Certification
- Certified Dental Assistant
- Radiology Certification
- Cosmetology License
Timeline
Dental Assistant/Front Desk
Collingdale Dental Associates
2022.12 - Current
Dental Assistant
Prosmile
2021.07 - 2023.08
Manager
Pump It Up
2018.04 - 2020.03
Dental Assistant - Dental
All State Career School
Cosmetology License - Cosmetology
Delaware County Technical School
High School Diploma -
Academy Park High SChool
- Certified Dental Assistant
- Radiology Certification
- Cosmetology License
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