Janelle Johnson
Summary
Experienced hospitality professional with over a decade in leadership and guest relations. Led operations optimization and enhanced team morale in fast-paced casino and luxury resort settings. Managed front-of-house logistics, trained staff, and resolved complex guest issues effectively. Seeking to leverage supervisory expertise in a progressive management role.
Overview
16
16
years of professional experience
Work History
Food and Beverage Shift Manager
Harrahs Casino And Resort
Atlantic City, New Jersey
04.2023 - Current
- Direct daily front-of-house and back-of-house food and beverage outlets, ensuring seamless operations, strict compliance, and maximum efficiency.
Lead, mentor, and delegate tasks to cashiers, culinary staff, and front-line service teams, successfully preparing them for high-volume operational shifts.
Act as the primary point of contact for guest escalation, effectively resolving service or quality issues to protect and elevate the brand reputation.
Recognized corporate-wide as Supervisor of the Quarter for exceptional leadership, operational dedication, and commitment to team success.
Starbucks Supervisor
Harrahs Casino And Resort
Atlantic City, New Jersey
04.2017 - 02.2023
- Orchestrated daily opening and closing procedures, managed secure sales audits, and balanced financial registers at the start and end of shifts.
Developed staff deployment strategies to optimize drive-thru and counter transaction speeds while consistently meeting local and regional sales goals.
Managed retail inventory, performed stock markdowns based on analytics, sorted vendor shipments, and trained incoming baristas on quality standards
Front Desk Agent
Claridge Hotel
Atlantic City, New Jersey
03.2018 - 07.2018
- Provide high-touch, welcoming front-office experiences for arriving guests, facilitating seamless check-in and check-out processes.
Manage multi-line telecommunications, book exact reservations, and coordinate with internal departments to accommodate guest requests and maximize satisfaction.
Maintained extensive knowledge of property amenities, local attractions, and corporate reward programs to deliver personalized service.
Ambassador
FantaSea Resorts Flagship
Atlantic City, New Jersey
03.2016 - 02.2017
- Executed high-volume outbound outreach to timeshare owners to facilitate room bookings, vacation planning, and secure payment processing.
Welcomed owners on-site, serving as a dedicated point of contact to guide them through property logistics and premium resort experiences
Dulrate Spa Supervisor
Trump Taj Mahal
Atlantic City, New Jersey
06.2010 - 10.2016
- Supervised spa attendants, organized team scheduling, and managed daily staff deployment to maintain strict luxury resort standards.
Overwrote scheduling logistics for massage therapies, maintained detailed operational logs, and monitored safety metrics, including chemical readings. - Supervised daily spa operations to ensure smooth service delivery.
- Managed staff schedules to optimize team efficiency and service quality.
- Trained and mentored spa staff on customer service standards and procedures.
Education
High School Diploma -
Atlantic City High School
1400 N Albany AveSkills
- Customer service
- Customer service experience
- Customer relationship management
- Quality control
- Staff training
- Team leadership
- Service excellence
Accomplishments
- Supervisor of the Quarter for Food and Beverage
Timeline
Food and Beverage Shift Manager
Harrahs Casino And Resort
04.2023 - Current
Front Desk Agent
Claridge Hotel
03.2018 - 07.2018
Starbucks Supervisor
Harrahs Casino And Resort
04.2017 - 02.2023
Ambassador
FantaSea Resorts Flagship
03.2016 - 02.2017
Dulrate Spa Supervisor
Trump Taj Mahal
06.2010 - 10.2016
High School Diploma -
Atlantic City High School