Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Timeline
Generic

Janelle Joy

Eden Prairie,MN

Summary

Financial operations professional with strong background in servicing and client management, prepared to excel in specialist role. Proven ability to drive results through effective team collaboration and adaptability to changing needs. Skilled in managing accounts, resolving issues efficiently, and delivering high-quality service. Known for reliability, problem-solving abilities, and proactive approach in fast-paced environments.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Lease Servicing Specialist – Collateral Management/Insurance

CoBank Farm Credit Leasing
01.2024 - 07.2025
  • Maintained insurance compliance for a diverse leasing portfolio including agricultural equipment/facilities, fleet vehicles, and rural water/utility-related assets
  • Monitored and enforced contractual insurance requirements, ensuring lessor risk mitigation across portfolios valued at over $10 million in leased assets
  • Provided support to team members regarding insurance policies and procedures fostering consistency and efficient issue resolution
  • Utilized Odessa, Salesforce, Rapport to track and document insurance compliance status across multiple asset classes and required coverages
  • Conducted thorough research on complex issues, providing accurate information to clients while adhering to company guidelines and policies
  • Implemented process improvements that streamlined workflows and reduced service turnaround times

Compliance Specialist

Prosperity Home Mortgage/HomeServices Lending
09.2018 - 09.2023
  • Researched, interpreted, and advised the company regarding compliance with laws and regulations
  • Analyzed data from internal sources to identify areas of weakness requiring immediate compliance remediation
  • Developed and implemented compliance training programs for staff, enhancing understanding of regulatory requirements.
  • Instrumental in building strong collaborative partnerships across business units increasing efficiencies throughout
  • Conducted thorough reviews of loan documentation to maintain adherence to compliance standards.

Disclosure Desk Specialist

Freedom Mortgage Corporation (previously Irwin Mortgage)
01.2010 - 06.2018
  • Developed reporting and tracking systems to increase team performance and efficiency
  • Provided clear and concise communication to customers and internal support teams regarding compliance processes and decisions

Quality Assurance Specialist

Freedom Mortgage Corporation (previously Irwin Mortgage)
06.2009 - 01.2010
  • Researched, documented, and provided independent validation of customer and third party provided data to support underwriting decisions for randomly selected files
  • Compiled and escalated reports of any inconsistencies to be further investigated prior to and/or after closing
  • Enhanced customer satisfaction by addressing reported issues promptly and providing effective solutions.

Client Underwriting Support and Customer Relations Rep

Freedom Mortgage Corporation (previously Irwin Mortgage)
06.2007 - 06.2009
  • Served as a subject matter expert and liaison between customer inquiries and the sales account executive, underwriting, and support teams

Education

High School Diploma -

Rosemount Senior High School
Rosemount, MN

Skills

  • Meticulous attention to detail
  • Logical reasoning skills
  • Effective problem resolution
  • Prioritization and scheduling
  • Service-driven mindset
  • Proficient in conflict management
  • Independently motivated
  • Cross-functional coordination
  • Effective communication
  • Experienced with Microsoft 365
  • Proficient in CRM tools

Certification

Minnesota Resident Insurance Producer

Accident & Health, Life, Property, Casualty

Lic # 40897210

NPN 21010047

12/04/2023 - 04/30/2027

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Timeline

Lease Servicing Specialist – Collateral Management/Insurance

CoBank Farm Credit Leasing
01.2024 - 07.2025

Compliance Specialist

Prosperity Home Mortgage/HomeServices Lending
09.2018 - 09.2023

Disclosure Desk Specialist

Freedom Mortgage Corporation (previously Irwin Mortgage)
01.2010 - 06.2018

Quality Assurance Specialist

Freedom Mortgage Corporation (previously Irwin Mortgage)
06.2009 - 01.2010

Client Underwriting Support and Customer Relations Rep

Freedom Mortgage Corporation (previously Irwin Mortgage)
06.2007 - 06.2009

High School Diploma -

Rosemount Senior High School

Similar Profiles

CREATE PROFILE