Summary
Overview
Work History
Education
Skills
References
Timeline
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Janelle Kinavey

Sparks,NV

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Excellent written and verbal communication skills.

Overview

7
7
years of professional experience

Work History

MONEY MOVEMENT AND COLLECTIONS SPECIALIST/RISK MANAGEMENT SPECIALIST

INTUIT
RENO, NV
07.2021 - 07.2024
  • Posting wire payments for customers who have missed direct deposit payments or tax payments
  • Send accounts out to collections agencies when they have not paid their missed direct deposit/tax payments
  • Processing reversals – attempting to recover money from employees who have had a duplicate direct deposit, a direct deposit sent to an incorrect bank account, or wrong amount and get the money back to the employer
  • Correspondence with customers via email who have questions or issues with their reversal requests
  • Researching ACH transactions
  • Processing fee waiver/fee reductions request for fee associated with missing direct deposit or tax payments
  • Processing salesforce cases for removing bank blocks
  • Training – trained multiple people on wires, reversals, bank blocks, and collections.

FRONT DESK AGENT

PEPPERMILL CASINO
RENO, NV
10.2020 - 04.2021
  • Assisted with check-in and check-out procedures for guests
  • Finding rooms for guests when the one selected is not available
  • Provided information about hotel amenities, services, and local attractions
  • Experience in RMS/LMS systems for checking in guests or other inquires
  • Managed cash drawer responsibly throughout shift
  • Placing phone calls to other areas in casino to assist guests, (restaurants, bell desk, etc).
  • Verifying customers’ hotel registration information

ASSOCIATE

SIERRA TRADING POST
RENO, NV
12.2018 - 10.2020
  • Product rotation
  • Loss prevention
  • Register, checking out customer and providing high level of customer service
  • Greeting customers
  • Explaining products to customers
  • Responding to customers questions and concerns
  • Encouraged customers to sign up for loyalty programs or store credit cards
  • Helped customers locate items within the store using the inventory system
  • Processed payments using point-of-sale systems

RESERVATION MANAGER

U-HAUL
RENO, NV
07.2017 - 02.2019
  • Taking phone calls and typing simultaneously
  • Assist in making and placing reservations at available locations
  • Confirming pickup and drop-off for trucking companies taking portable storage units
  • Responsible for making reservations for trucks that need maintenance work to Sacramento
  • Responsible for the Northern Nevada Area fleet of U-Haul equipment with a small team
  • Ability to work with a team to accomplish monthly goals
  • Locking up at closing, key holder to office
  • High stress environment - working with thousands of customers for burning man rentals, and working with other marketing companies to find best solutions for all of our customers.

Education

Skills

  • Strong work ethic
  • Efficiency
  • Communication
  • Attention to detail
  • Organization
  • Effective time management
  • Interpersonal skills
  • Computer literacy
  • Money handling/Money movement
  • Management skills
  • Billing
  • Phone etiquette
  • Microsoft
  • Customer service skills
  • Scheduling

References

  • Katie Roberts, manager @ Intuit, 775-378-7463
  • Niccy Garcia, manager @ Sierra Trading post, 775-720-0042
  • Amanda Brooks, lead @ U-Haul, 775-232-8424
  • Jen Gunsch, coworker @ Intuit, 209-735-2956

Timeline

MONEY MOVEMENT AND COLLECTIONS SPECIALIST/RISK MANAGEMENT SPECIALIST

INTUIT
07.2021 - 07.2024

FRONT DESK AGENT

PEPPERMILL CASINO
10.2020 - 04.2021

ASSOCIATE

SIERRA TRADING POST
12.2018 - 10.2020

RESERVATION MANAGER

U-HAUL
07.2017 - 02.2019

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Janelle Kinavey