Summary
Overview
Work History
Education
Skills
Timeline
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Janelle Makuwa

High School Student
Dumfries,Virginia

Summary

Committed and hardworking team member with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.

Overview

1
1
year of professional experience
3
3
years of post-secondary education

Work History

Customer Services

Makuwa Suimwear
Ipswich, MA
12.2021 - 12.2022


  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Answered questions about store policies and addressed customer concerns.
  • Addressed customer needs and made product recommendations to increase sales.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Built relationships with customers to encourage repeat business.
  • Set up new sales displays each week with fresh merchandise.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Processed refunds and exchanges in accordance with company policy.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked closely with shift manager to solve problems and handle customer concerns.

Student Cashier

Makuwa Swimwear
Ipswich, MA
12.2021 - 12.2022
  • Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Answered product questions using knowledge of sales and store promotions.
  • Redeemed coupons to discount purchases.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Counted money in drawers at beginning and end of each shift.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Met customer service goals and exceeded customer expectations.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Performed cash, card and check transactions to complete customer purchases.

Education

High School Diploma -

Forest Park High School
Woodbridge, VA
08.2021 - 04.2024

Skills

Customer Relations

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Timeline

Customer Services

Makuwa Suimwear
12.2021 - 12.2022

Student Cashier

Makuwa Swimwear
12.2021 - 12.2022

High School Diploma -

Forest Park High School
08.2021 - 04.2024

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Janelle MakuwaHigh School Student