JOSE CASTILLO
Dallas,TX
Summary
Proven track record in enhancing customer satisfaction and streamlining project processes, notably with PDVSA - Petroleos de Venezuela. Excelled in roles requiring excellent communication and problem resolution skills. Achieved significant improvements in efficiency and team collaboration, leveraging expertise in customer relationship management and project management.
Overview
17
17
years of professional experience
Work History
CUSTOMER SERVICES
IES RESIDENTIAL INC
NORT DALLAS
12.2021 - Current
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
HIDRAULIC FRACTURING
PROPETRO SERVICE INC
Midland, TX
03.2019 - 04.2020
- Completed necessary paperwork accurately following each job to maintain compliance with company policies and regulatory requirements.
- Coordinated with other service companies on-site to ensure seamless execution of hydraulic fracturing jobs.
- Trained junior operators in proper equipment handling, operation procedures, and safety guidelines, increasing overall team competency levels.
- Enhanced communication between departments by providing clear instructions and updates on project status.
ELECTRICIAN HELPER
WILKINS ELECTRIC
Atlanta, GA
01.2016 - 03.2019
- Pulled wire through conduits and through holes in walls and floors.
- Organized materials and tools in to maintain clean and neat work areas.
- Helped complete system installations, digging trenches, and breaking up concrete.
- Improved workplace organization by maintaining a clean and hazard-free environment for all team members during projects.
EXPLORE AND MANAGE MODULE II OF OIL PRODUCTION
PDVSA - PETROLEOS DE VENEZUELA
VENEZUELA
01.2008 - 08.2015
- Improved project efficiency by streamlining processes and implementing time-saving strategies.
- Balanced multiple competing priorities simultaneously without sacrificing quality or timeliness in delivering results.
- Facilitated strong communication channels among team members, promoting collaboration and efficient problem-solving techniques.
- Effectively managed change by anticipating potential issues early on in the planning stage, ensuring smooth transitions and minimizing disruptions to project progress.
Education
Petroleum Engineering
UNIVERSIDAD POLITECNICA SANTIAGO MARINO
MARACAIBO - VENEZUELA06.2008
Skills
- Customer Service
- Good communication skills
- Customer Relations
- Call center experience
- Excellent written and oral communication
- Customer Relationship Management (CRM)
- Complaint Handling
- Problem Resolution
- Project Management
- Account Management
- Customer Order Management
- Data Entry
- Report Generation
- Microsoft Outlook
- Product and service solutions
Languages
English
Professional Working
Timeline
CUSTOMER SERVICES
IES RESIDENTIAL INC
12.2021 - Current
HIDRAULIC FRACTURING
PROPETRO SERVICE INC
03.2019 - 04.2020
ELECTRICIAN HELPER
WILKINS ELECTRIC
01.2016 - 03.2019
EXPLORE AND MANAGE MODULE II OF OIL PRODUCTION
PDVSA - PETROLEOS DE VENEZUELA
01.2008 - 08.2015
Petroleum Engineering
UNIVERSIDAD POLITECNICA SANTIAGO MARINO